Level: Junior

Job Field: IT, Support, Security

Employment Type: Full Time

Contract Type: Permanent employment

Location: Munich

Working Model: Onsite

Job Summary

In this role, you assist customers with using and troubleshooting security tools, handle support requests, conduct routine checks, and document solutions. Familiarity with email security and operating systems is essential.

Job Technologies

Your role in the team

Supporting customers in the use and troubleshooting of security tools.
Processing and resolving support requests in 1st- and 2nd-level support.
Assistance with the configuration and maintenance of security systems.
Conducting routine inspections and health checks of security systems.
Documentation of problem solutions and processes as well as updates to the knowledge database.
Close collaboration with the Senior Security Engineering team to resolve complex cases.
Provision of technical advice and best practices for clients.
Active participation in the continuous improvement of our support processes.

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Our expectations of you

Qualifications

Basic understanding of security tools such as Rapid7, Zscaler, Mimecast (or comparable products).
Knowledge of email security, encryption, logging, and SIEM concepts.
Proficient in Linux and Windows operating systems.
Strong problem-solving skills and analytical thinking.
Strong communication skills and enjoyment in dealing with clients.
Fluent in German and English, both written and spoken.
Knowledge of cloud security solutions (e.g., AWS, Azure, GCP).
Certifications in the field of cybersecurity (e.g., CompTIA Security+, CySA+, CCNA Cyber Ops).
Basic understanding of network infrastructures and protocols (TCP/IP, DNS, Firewalls).