Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Essen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle incidents and service requests, document them in the ticketing system providing solutions, and assist with relocation projects and setting up new workstations.
Job Technologies
Your role in the team
- As an IT Service Desk Specialist (m/f/d) at Lowell, you are responsible for receiving, coordinating, and distributing incident, service, and change requests, as well as recording occurring disruptions within the company via email, phone, and in person.
- Qualification and prioritization of fault reports for forwarding to 2nd level support.
- You document disruptions in the ticketing system and provide direct solutions for a large proportion of the inquiries.
- You assist with internal and external relocation projects.
- Do you assist in the setup of new workplaces at the Essen location and the installation of new hardware components (desktop PCs and notebooks).
- Repairing defective hardware components and assembling printers along with the associated patch management will be part of your responsibilities.
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Our expectations of you
Education
- You have completed training as an IT specialist or a comparable qualification.
Qualifications
- You possess strong communication skills, and responsibility, flexibility, perseverance, and enjoyment of teamwork are natural for you.
- Very good knowledge of common Microsoft products (MS Office, Windows 11), as well as solid knowledge of current standard hardware (desktop, notebook, printer).
- You possess a high level of customer friendliness as well as an analytical and solution-oriented work approach.
- You have a strong service and quality orientation and possess a high sense of responsibility.
- Ideally, you have basic ITIL knowledge.
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What we offer
- An employment with an attractive compensation package.
- Friendly corporate culture with flat hierarchies and short decision-making paths.
- Appreciative, diverse, innovative, and open corporate and informal address culture.
- Flexible and mobile working up to 3 days a week.
- Professional and personal development opportunities.
- Asset-building benefits and company pension scheme.
- Promotion of health, balance, and performance through our Employee Assistance Program (My EAP).
- Access to a private gym or a subsidy for a gym membership.
- Subsidized lunch.
- Motivated work and fun in a dynamic team.
- Subsidized public transport ticket.
- Corporate benefits from approximately 480 providers.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Lowell Group
Lowell Group delivers competent solutions in all areas of debt management, from debt purchasing to collection services and business process outsourcing, thanks to extensive expertise in data analysis and excellent risk management.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Service Desk Specialist
- Location
- Essen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
