Job
In this role, you provide technical support to resellers and business end-users by identifying, implementing solutions, and delivering excellent 1st/2nd level support for solutions like Microsoft Windows, SAP B1, and more.
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Job technologies
Your role in the team
- You are responsible for providing technical support to our resellers and business customers.
- Gathering, preparing, and sharing information to solve problems comes naturally to you.
- Thanks to your strong communication and persuasive skills, you present our key products as part of the pre-sales process, together with our partners, to large corporations, federal, state and local government agencies, and medium-sized businesses.
- You reliably oversee and coordinate the implementation of our solutions.
- Whether in person or online, your friendly manner enables you to provide our customers and partners with unique 1st/2nd-level post-sales support.
- You also demonstrate a strong commitment to service internally, supporting your colleagues with any questions they may have about Microsoft Windows, Office, SAP B1, etc.
Our expectations of you
Qualifications
- You consistently show initiative and work independently.
- Your strong customer focus, willingness to provide service, and motivation set you apart.
- Naturally, you have very good knowledge of Windows (Windows 8 and later, and Windows Server operating systems).
- Ideally, you also already have a basic understanding of Microsoft SQL Server.
- Active Directory administration, including Group Policy, is familiar to you.
- You have an excellent command of networks and network protocols such as TCP/IP.
- You can express yourself clearly and precisely, both verbally and in writing.
- Fluent German and good English skills round out your profile.
Experience
- You have already gained extensive experience in IT consulting.
What we offer
- A secure job with a permanent employment contract.
- Above-standard pay, vacation and Christmas bonuses.
- A modern workplace in an attractive location.
- Hybrid working options (on-site, remote).
- Thorough onboarding in your area of responsibility.
- Developing your skills and talents.
- Internal and external training opportunities tailored to you.
- Pleasant teamwork, healthy work-life balance.
- Backup from our long-standing manufacturers.
Benefits
Higher take-home pay
Job locations
About your employer
prosoft blickt auf einen Erfahrungsschatz von 30 Jahren intensiver Softwareentwicklung und Kundenbetreuung zurück. Unsere Produkte bieten unseren Kunden und deren Mitarbeitern nicht nur die Voraussetzungen, komplexe Abläufe schnell und fehlerfrei zu bewältigen, sondern begeistern und motivieren auch bei der täglichen Arbeit. Die Wurzeln von prosoft liegen in der Zeitarbeit.
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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