Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT incidents and service requests in 2nd level support, analyze and prioritize incidents, document solutions, and assist other departments with their technical inquiries.
Job Technologies
Your role in the team
- You handle IT incidents and service requests in 2nd-level support via OTRS, Jira, phone, and email.
- You analyze incoming incidents, prioritize requests, and ensure compliance with defined SLAs.
- You coordinate external service providers, monitor their performance, and assist with invoice verification.
- You document disruptions, solutions, and service-related information in OTRS, Jira, and Confluence.
- As a technical interface, you support other departments with support and operational issues.
- You further develop existing support processes and help turn every challenge into an opportunity.
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Our expectations of you
Education
- You have completed training as an IT specialist for system integration or a comparable IT qualification.
Qualifications
- You have good knowledge of Linux systems.
- You are proficient in Microsoft 365 and the common Office applications.
Experience
- Alternatively, as a career changer, you have proven practical experience in IT support.
- You have experience with ticket and documentation systems such as OTRS, Jira, and Confluence.
- You have experience in analyzing and processing incidents and service requests.
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What we offer
- We believe in the potential of each individual and offer you an environment where you can develop further, take responsibility, and create innovative solutions as part of a team.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Ströer Gruppe
As a leading German outdoor advertiser, Ströer SE & Co. KGaA is listed on the Deutsche Börse's SDAX. The company focuses on the marketing of outdoor and online advertising, and is one of the largest providers of out-of-home and online media in Germany.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Media, Publishing
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.3
Culture
4.0Engineering
2.5Career Growth
2.7Workingconditions
4.0
IT Support Staff DOOH
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
