Job
In this role, you ensure smooth IT operations by providing 1st level support for end devices, maintaining IT infrastructure, and handling technical inquiries as part of the support team.
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Job technologies
Your role in the team
- As an IT employee, you are part of our IT Service Team, which ensures smooth IT operations at our location, especially in the area of 1st Level Support.
- You, together with the IT support team, will be responsible for supporting our end devices such as smartphones, tablets, notebooks, PCs, and peripherals.
- In this role, you advise and support our employees (m/f/d) with all technical inquiries.
- Setting up, configuring, and maintaining our IT infrastructure also fall within your responsibilities.
- In addition to creating and maintaining solution and instruction documents, you will also participate in various IT projects.
Our expectations of you
Education
- You have successfully completed your training as an IT specialist (m/f/d) — or you bring comparable professional experience in a technical environment.
Qualifications
- You handle ticket systems and remote support tools confidently.
- You feel at home providing support for hardware and software (1st and 2nd level).
- You are proficient in managing Microsoft infrastructures and operating systems (Client/Server).
- You master the current MS Office suite without any problems.
- When dealing with users and departments, you convince through friendliness and confidence.
- Whether in a team or alone - you work solution-oriented.
- You have very good written and spoken German skills (at least level C1).
Experience
- Ideally, you already have experience with ITIL processes.
Benefits
Work-Life-Integration
Job locations
About your employer
The Popken Fashion Group combines many years of experience, family roots and a strong entrepreneurial spirit with modern omni-channel sales. Today, the Group's fashion range reaches more than 30 countries and 650 branches worldwide, in mail order and online retail, as well as via selected B2B partners. In total, the group employs more than 4,000 people.
- Established Company
- Onsite, Hybrid
- Consumer Goods, Branded Goods
Employer reviews
- Working conditions
- 3.6
- Team culture
- 3.8
- Career growth
- 2.8
- Engineering
- 3.0
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