Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mönchengladbach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle support inquiries from Germany and Austria, develop technical solutions, conduct training sessions, and maintain continuous communication with the international team in English.
Job Technologies
Your role in the team
- Handling incoming support requests (email, phone) from Germany and Austria.
- Developing and testing solutions for custom requirements.
- Continuous communication with headquarters / T2 support (English).
- Searching for solutions in existing customer installations.
- Administrative tasks (filing and record keeping).
- Technical customer training.
- Reporting to Tech Support Director Nayax DACH.
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Our expectations of you
Education
- Completed vocational training in the field of IT / Electronics / Electrical Engineering.
Qualifications
- Good knowledge of Office 365 applications (Outlook, Excel, Word, Teams).
- Very good spoken and written German skills.
- Good spoken and written English skills.
- Strong interest in IT and telecommunications applications.
- Strong interest in cashless payment systems and mobile payment.
- Self-responsibility and conscientious work ethic.
- Willingness to continuous and partly independent further training.
- High resilience.
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What we offer
- We work hybrid in the office and also from home thanks to mobile IT equipment for everyone.
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Topics You Will Work On
Job Locations
About Your Employer
Nayax
Nayax is a publicly traded fintech company based in Herzliya, Israel, that assists retailers in expanding their business with payment, management, and engagement solutions. The platform is specifically designed for self-service and unattended retail environments such as vending machines, kiosks, laundromats, parking solutions, and charging infrastructure for electric vehicles.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Technical Support Representative
- Location
- Mönchengladbach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
