Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you will handle incoming IT issues, classify support tickets, resolve problems, and collaborate with departments to enhance IT operations and customer service.
Job Technologies
Your role in the team
- Responsibility for creating tickets, including classifying incident reports and, if necessary, forwarding them to the appropriate specialist departments.
- Acceptance, analysis, and resolution of occurring IT issues.
- Development of solution and optimization proposals.
- Documentation of encountered error situations.
- Interface to other departments as well as a contact person for clients.
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Our expectations of you
Education
- Successfully completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Knowledge of Win10, SINA, or Citrix integration is an advantage.
- Strong technical affinity as well as analytical thinking skills.
- Good communication skills, team spirit, and customer orientation.
Experience
- Extensive professional experience in handling ticketing systems.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
