Job
- Level
- Senior
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will manage the entire service lifecycle for the network and datacenter, focusing on service monitoring, improvement, and stakeholder coordination, including budgeting and financial management.
Job Technologies
Your role in the team
- You will be responsible for the full lifecycle of services included in the Global Network and Datacenter portfolio at Yunex Traffic.
- Act as a key point of contact for business stakeholders, with a strong focus on delivering high levels of user satisfaction.
- Manage relationships between Yunex IT and service providers, ensuring effective handling of incidents, problems, and escalations.
- Take ownership of service-related financials, including budgeting, cost control, and forecasting.
- Ensure service availability, resilience, and continuity, monitoring performance against agreed service level agreements (SLAs).
- Continually evaluate the performance of providers and local delivery teams, manage claims, and lead service improvement processes.
- Take a hands-on approach to service operations, ensuring effective delivery and stability of services within scope.
- Define and align the provider landscape and sourcing strategy (make-or-buy), and oversee execution against strategic objectives.
- Coordinate and support service introduction and transition activities, including unit and integration testing, and ensure documentation of processes and procedures.
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Our expectations of you
Education
- Successfully completed university degree in Information Technology, Computer Science, Business Informatics or a comparable field; alternatively, a completed vocational training in IT combined with relevant professional experience.
Qualifications
- In-depth knowledge of ITIL or comparable service management frameworks, including incident, problem and service level management.
- Good understanding of service-related financials such as budgeting, cost control and forecasting is an advantage.
- Structured and solution-oriented working style combined with a high level of ownership and accountability.
- Strong communication and stakeholder management skills, with the ability to collaborate across different organizational levels and in an international environment.
- Business fluent English is required; German language skills are considered a plus.
Experience
- Several years of professional experience in IT Service Management, preferably in an international and mid-sized business environment.
- Solid technical understanding of network and datacenter infrastructures as well as hands-on experience in operating and managing infrastructure services.
- Proven experience in managing external service providers and coordinating internal and external stakeholders.
- Experience in working at the interface between IT and business functions, with a strong focus on service quality and user satisfaction.
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What we offer
- An open and diverse corporate culture where you can develop your strengths.
- 30 days of vacation.
- Urlaubsgeld, Weihnachtsgeld und andere kollektiv vereinbarte Sonderzahlungen.
- Flexible working hours with 2-3 days of remote work per week.
- Company pension plan and contribution to private pension provision.
- Childcare allowance.
- €40 tax-free monthly benefits in kind.
- Umfassende Weiterbildungsmöglichkeiten an unserer Yunex Traffic Academy und auf unserer Online-Lernplattform.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Yunex Gmbh Deutschland
Yunex GmbH focuses on intelligent traffic systems and offers comprehensive solutions for traffic management and control. The company has emerged from Siemens' expertise and has established itself as an agile innovator.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Infrastructure Service Manager Network and Datacenter
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
