Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Rosenfeld
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for first and second-level support, handle IT tickets, assist with onboarding new employees, and manage the installation of IT systems and printing solutions.
Job Technologies
Your role in the team
- First- and Second-Level Support for all IT-related application and service inquiries.
- Processing, prioritization, and documentation of tickets in the IT Service Desk to ensure smooth operations.
- Installation and configuration of workstations as well as IT support during the onboarding of new employees.
- Participation in the design and further development of IT service processes to improve support quality.
- Participation in IT projects.
- Setup and maintenance of IT systems in the Windows environment, such as notebooks, printers, and networks.
- Ensuring the functionality of printer and video conferencing systems.
- Management and configuration of telephony clients and VoIP solutions (headsets, softphones, etc.).
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Our expectations of you
Education
- Completed vocational training as an IT specialist (m/f/d), ideally in the field of System Integration or a comparable qualification with relevant professional experience in IT and IT support, focusing on hardware.
Qualifications
- Knowledge in hardware and software support as well as Windows operating systems and Microsoft 365 is an advantage.
- Good spoken and written English skills.
- Service-oriented and structured way of working as well as enjoyment in solving technical challenges.
- Strong communication skills and team spirit for collaboration with the specialist departments.
Experience
- Experience in first- and second-level support and end-user support at the workplace is desirable.
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Job Locations
This is your employer
Blickle Räder+Rollen GmbH u. Co. KG
Blickle Räder+Rollen GmbH u. Co. KG is a leading German manufacturer of wheels and rollers. The company employs more than 1100 people worldwide. Blickle products are known for their quality, durability, and innovation
Description
- Founding year
- 1953
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Engineering Industry
IT System Administrator - IT Specialist with a focus on First & Second Level Support
- Location
- Rosenfeld
- Working Model
- Onsite
- Diversity
- Open for all genders
