Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this position, you will be responsible for the installation and management of technical hardware, conduct functionality tests, and handle user requests in IT support, including documentation and ticket management.
Job Technologies
Your role in the team
- Relocation and installation of technical equipment
- Relocation and connection of wiring
- Conducting function and feature tests of the deployed technology
- Preparation and provisioning of hardware (e.g., laptops and mobile phones)
- Creation and editing of tickets
- Conducting first-day briefings for new employees
- Maintenance and creation of documentation
- Support with video conferencing systems
- Processing user requests and support cases
- Management of access and permissions
- Support in the context of offboarding processes
- Preparation and management of contracts (e.g., mobile phone and printer contracts)
- Support with procurement processes
- Management of the hardware pool
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Our expectations of you
Qualifications
- Knowledge in handling hardware, end devices, and IT workstations
- Understanding of ticket systems and IT service processes
- Structured and service-oriented way of working
- Good communication skills and enjoyment of direct user contact
- Knowledge of the Microsoft environment
- Ideally completed foundational training or knowledge at Microsoft MS-102 Fundamentals level
Experience
- Experience in IT support, Service Desk, or Workplace Support
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Cegeka Deutschland GmbH
At Cegeka, we help businesses and organizations create digital experiences for their customers, consumers, and citizens. Our goal is to become the leading European orchestrator of digital business platforms and ecosystems in our core markets.
Description
- Founding Year
- 1992
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
IT Service & Support Employees
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
