Job
In this role, you lead the Support and Service areas, oversee resource planning and budget management, support complex support cases and escalations, while standardizing and improving processes.
This listing has been machine translated. Show original
Your role in the team
- Professional and operational leadership of the Support and Service departments.
- Responsibility for resource, capacity, and workforce planning, as well as budget management.
- Introduction, analysis, and reporting of relevant service metrics.
- Process support for complex support cases, escalations, and national and international service assignments.
- Standardization and continuous improvement of support and service processes.
- Close collaboration with the Development, Sales, Production, and Quality Management departments.
- Leading, developing, and supporting employees, while building a performance-oriented team culture.
Our expectations of you
Education
- A completed degree in a technical, IT, or engineering field, or equivalent technical training combined with relevant professional experience.
Qualifications
- Strong technical understanding and the ability to explain complex topics clearly.
- A constructive, goal-oriented mindset, with a strong motivation to take on responsibility and inspire people to work toward shared goals.
- Very good German and English skills.
Experience
- Experience in leading, developing, and motivating teams.
- Several years of experience in technical customer support, service, or customer success.
What we offer
- Permanent employment with a renowned company.
- Flexible working hours between 7:00 a.m. and 6:00 p.m.; no weekend work.
- Modern, well-equipped workplace.
- Attractive salary.
- Free parking and good public transport connections.
- Additional benefits include a bike leasing scheme, a subsidy for the public transport pass, and a wide range of health and fitness activities.
Benefits
Higher take-home pay
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
More about the recruiting agency
Orizon GmbH is a leading company in the field of personnel services with over 90 locations in Germany and more than 6,200 employees. The company offers a variety of services, including temporary work and personnel placement.
- Recruiting Agency
- Full Remote, Hybrid, Onsite
- Recruitment Agency
More jobs
These jobs might also interest you
Consultant & Project Manager – You are the primary contact for our clients and take on the leadership of new projects. Optimize processes & create added value – With your expertise, you will design more efficient workflows and support our clients with...
Consultant & Project Manager – You are the first point of contact for our clients and take on the leadership of new projects. Optimize processes & create added value – With your expertise, you will design more efficient workflows and support our clients...
The role As a Forward Deployed AI Engineer, you go directly into our specialist departments, understand the processes, and develop production-ready AI and automation solutions that will fundamentally change the way the entire GGW Group operates. You do...
