Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Full Remote
Job Summary
In this position, you assess incidents in the travel domain, develop solutions, and implement online booking tools for customers, collaborating closely with internal and external teams while executing complex configuration changes.
Your role in the team
- The CSS TSSM Travel Technology Manager is responsible for assessing incidents and determining solution approaches during the implementation stage.
- You will need to understand the request for changes and determine the best approach.
- You will also need to apply a solution approach and ensure the business problem has been resolved.
- This role will proactively identify opportunities for improvements.
- Conduct customer facing implementations of OBTs and other products.
- Logically conduct assessments, replicate errors or test situations if possible.
- Coordinate activities with a range of internal or external teams across various issues.
- Execute small to highly complex configuration changes (many systems, many logics, many interactions, and dependencies).
- Demonstrate excellent customer service and develop customer-centric communication.
- Support defined and agreed productivity targets.
- Adopt constructive collaboration behavior within and outside the team.
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Our expectations of you
Qualifications
- Advanced administration knowledge of online booking tool (Concur, Cytric or other relevant tool).
- Excellent written and verbal communication skills in English.
Experience
- Advanced experience in the corporate travel industry is required.
- Advanced experience in travel technology is required.
- Basic project management experience.
- Commercial Support Experience.
- Advanced experience in an international workspace.
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What we offer
- Flexible working hours and work-from-home or remote opportunities.
- Opportunities to grow your skillset and career.
- Generous vacation days so you can rest and recharge.
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
- Travel industry professional perks and discounts.
- An inclusive work environment where diversity is celebrated.
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Topics that you deal with on the job
Job Locations
This is your employer
BCD
BCD Travel is a renowned company in the field of business travel management, employing over 10,000 people worldwide. It offers technology-driven solutions for companies in more than 100 countries and places a strong emphasis on sustainability and customer success. With offices in Austria and Germany, the company serves numerous international brands.
Description
- Company Type
- Established Company
- Working Model
- Full Remote
- Industry
- Other Sectors
CSS TSSM Travel Technology Manager
- Location
- Berlin
- Working Model
- Full Remote
- Diversity
- Open for all genders
- English Only
- English only required
