Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you manage IT service processes, coordinate support teams, ensure SLA compliance, analyze and resolve incidents, and implement IT projects to optimize service quality.
Job Technologies
Your role in the team
- Control and monitoring of IT service processes to ensure smooth IT operations.
- Ensuring compliance with Service Level Agreements (SLAs) and IT security standards.
- Coordination of IT support teams (1st, 2nd, and 3rd level) and interface between IT and users.
- Analysis and troubleshooting of issues as well as escalation to external service providers in the case of complex IT problems.
- Creation of IT reports and service analyses for the continuous improvement of IT services.
- Responsibility for planning and implementing IT projects to optimize service quality.
- Close collaboration with other departments and IT specialists.
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Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification.
Qualifications
- Excellent German and English skills.
- Proficient in IT service management tools (e.g., Jira, ServiceNow).
- Strong technical understanding and problem-solving skills.
- Strong communication skills and team player.
- High service orientation and customer focus.
Experience
- Professional experience in IT service management, ideally within an ITIL environment.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT service manager
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
