Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle requests from customers and partners, resolve 3rd-level technical cases, and document solutions in Jira and Confluence to improve support efficiency.
Job Technologies
Your role in the team
- As a Working Student in 3rd Level Support, you are the person who makes sure customer and publisher requests are answered properly and on time.
- Today those requests are spread across several inboxes; your job is to give them one clear owner.
- You will take incoming support cases, work them through to a resolution, and make sure we stay within the service levels we have contractually committed to our partners.
- You will join the GTM team and be trained personally by Nils, who leads our partner and publisher work.
- You will not be thrown in at the deep end: you get a proper handover, clear escalation paths, and direct access to the people who build the product when a case needs deeper technical input.
- Verwalten Sie den Support-Posteingang.
- Take in customer and publisher requests, triage them, and make sure nothing is left unanswered.
- Resolve 3rd-level cases.
- Work through product and usage questions independently, and escalate to Product or Engineering when a case genuinely needs them.
- Schützen Sie unsere SLAs.
- Track response and resolution times and make sure we deliver within our contractual commitments.
- Document and improve.
- Maintain clear case documentation in our tools (Jira / Confluence), and convert recurring questions into FAQ and knowledge base entries so they can be answered more quickly next time.
- Schließe den Kreis intern.
- Feed patterns and recurring pain points back to the GTM, Product, and Customer Success teams.
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Our expectations of you
Education
- Enrolled student at a German university for the full duration of the working student contract - field of study is secondary; your reliability and communication are what matter.
Qualifications
- German Level (B2 to C2), as you will support German-speaking legal professionals.
- Gutes Englisch für die interne Kommunikation.
- Based in Germany and available approximately 4 hours per day, Monday to Thursday – reliable, predictable availability is more important here than total hours.
- Klare, professionell formulierte Kommunikation.
- You can explain something to a lawyer without sounding technical, and stay friendly when someone is frustrated.
- Structured and self-organized.
- You keep track of open cases, follow up without being reminded, and know when to escalate.
- Comfortable with digital tools - ticketing / Jira, Confluence, and Microsoft 365.
- Interest in legal tech or AI is a bonus - a legal or business background is welcome but not required.
Experience
- Prior support, service desk, or customer-facing experience is a plus, not a requirement.
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What we offer
- Paid position
- Mentorship and learning opportunities
- Flexible, mostly remote work with a Berlin/Munich home base
- Real ownership and the chance to shape how our teams work
- Exposure to modern tooling, automation, and AI-assisted development
- A collaborative team that values initiative
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Noxtua AG
Noxtua AG, based in Berlin, is an advanced company focused on the development of legally competent artificial intelligence. Since its founding in 2017, the firm has been assisting legal professionals with research, analysis, and the creation of legal documents, placing a strong emphasis on data protection and transparency. The AI solutions comply with GDPR requirements and meet high certification standards.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting
Working Student 3rd Level Support
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
