Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Leipzig
- Working Model
- Onsite
Job Summary
In this role, you serve as the main contact for our internal users, addressing inquiries related to workplace services, coordinating hardware management, and documenting interactions in ITSM systems.
Job Technologies
Your role in the team
- For our qualified Workplace Support Service team, we are looking for you to join us as a new colleague at the earliest possible date. In this role, you will act as the onsite support Touchpoint coordinator for all topics related to End User Workplace service for our internal users. With your polite and professional demeanour, you will ensure the acceptance, analysis, and response to inquiries via walk-in, tickets, planned appointments, while maintaining a high-quality service. As a professional, your tasks will include the management of hardware, the continuous logging and documentation of inquiries and interactions in the relevant ITSM (IT Service Management) systems, as well as the proper analysis and efficient escalation or resolution of these tickets. You should have the desire to continuously expand and deepen your knowledge. In return for your outstanding performance, you will, of course, also receive a lot back from your team. We value exchanging ideas, being there for one another, and helping each other improve. We call this the Exchange Mindset.
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Our expectations of you
Education
- A completed university degree or vocational training with an IT focus (e.g., in (Business) Informatics; IT Specialist for System Integration).
Qualifications
- Excellent service orientation and strong communication skills in German and English (at least B1 level), both written and spoken.
- Good IT knowledge of Windows, Linux, Microsoft Office, video conferencing systems, and fundamental networking skills (TCP/IP, routers, firewalls).
- A great team spirit and flexibility when needed to achieve goals and complete tasks.
- Adherence to policies and procedures and upholding the organization's values.
Experience
- Experience in on-site support/service desk, in using an ITSM (IT Service Management) tools, in hardware management and support.
- Experience with ITIL processes (certification is desirable) and incident management skills.
- Experience in project management, collaborating with service providers, and/or knowledge of stock exchange trading systems is an advantage.
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What we offer
- Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events.
- Flexible mobile working arrangements in a diverse team.
- Personal development thanks to extensive further training opportunities.
- A place in a dynamic and international team within EEX Group and Deutsche Börse Group.
- A long-term perspective in the constantly growing and evolving energy sector.
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Benefits
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
European Commodity Clearing
European Commodity Clearing (ECC) is the premiere clearing house for energy and commodity products in Europe.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Touchpoint Coordinator
- Location
- Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
