Job
In this role, you provide technical support to customers on REHAU systems in civil engineering, handle inquiries, conduct static calculations, and develop tailored solution concepts.
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Job technologies
Your role in the team
- You provide competent, solution-oriented technical support to our customers and help them successfully use our REHAU systems.
- You help make knowledge sustainably accessible and work with internal departments to develop compelling solutions to technical challenges.
- Technical consulting and support for customers on REHAU products and systems in the fields of civil engineering and drainage.
- Support with the design and application of REHAU systems, including structural calculations and the assessment of installation conditions.
- Processing and documenting customer inquiries in the central ticketing system, as well as analyzing and assessing technical issues, including developing potential solutions.
- Ensuring a high level of customer satisfaction through professional, solution-oriented support.
- Supporting the support team with inquiries related to building services engineering.
- Maintenance and expansion of our central knowledge base, FAQs, and technical documentation.
Our expectations of you
Education
- Technical training or a degree in civil engineering, construction engineering, utility engineering, geotechnical engineering, environmental engineering, or a comparable qualification.
Qualifications
- Knowledge of the planning and design of drainage and piping systems, as well as technical calculations and structural verifications.
- Basic knowledge of building services, particularly heating and plumbing, is desirable.
- Customer-oriented mindset, strong communication skills, and a friendly, empathetic manner.
- Structured and independent working style, confident use of MS Office and digital ticketing and communication systems, as well as very good German and good English skills.
Experience
- Professional experience in civil engineering, drainage, pipeline construction, or infrastructure planning.
What we offer
- You’ll work full-time with us for 38.6 hours per week, with flexible working hours, including time tracking and a flexitime system, and you can work remotely from your home office two days a week.
- You also have 30 days of vacation per year to rest and recharge.
- You’ll also receive vacation and Christmas bonuses to help you recharge.
- At REHAU, a first-name culture is more than just a buzzword: We work hand in hand, listen to one another, and treat each other as equals—across all levels of the hierarchy.
- We enjoy spending our breaks in our in-house cafeteria, where fresh meals are prepared daily using locally sourced ingredients, or at our espresso bar, which serves delicious coffee, homemade cakes, and light snacks.
- Bike leasing through CompanyBike, IT hardware leasing, and our corporate benefits invite you to shop.
- We care about your future: with our company pension plan and a long-term working time account, you can start planning ahead today.
Benefits
Health, fitness & fun
Higher take-home pay
Work-Life-Integration
Job locations
About your employer
REHAU is the world leader in the development and production of plastic solutions for the construction, automotive, and industrial sectors. Our products are of the highest quality, and we are constantly innovating to bring you the best possible solutions for your needs. When you choose REHAU, you can be confident that you are getting the best products and services available.
- 250+ Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Industry, Production
Employer reviews
- Career growth
- 2.8
- Team culture
- 3.0
- Working conditions
- 3.5
- Engineering
- 2.7
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