Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dietzenbach
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for IT users, handling technical requests, installing hardware and software, resolving network issues, and managing user accounts in Active Directory.
Job Technologies
Your role in the team
- First-level support contact person at the Dietzenbach location (no home office) for users of IT systems, providing technically required assistance via phone, ticket system, or in person on site.
- Setup and deployment of new hardware and software.
- Troubleshooting hardware, software, and user-specific issues in a Windows environment.
- Troubleshooting network issues.
- Maintenance of desktops, laptops, printers, mobile devices, and peripherals for local users, as well as system health checks, log reviews, and endpoint assessments.
- Ensuring the maintenance of global IT security standards (including through software updates, patches).
- Participation in audits by ensuring that local infrastructure complies with security, patch, and access requirements.
- Management of user accounts in Active Directory (including account creation, password resets, group assignments).
- Management of IT inventory.
- Documentation of incidents, solutions, and procedures in the ticketing system.
- Escalation of unresolved or complex issues to 2nd or 3rd level support or to the respective provider.
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Our expectations of you
Education
- Completed vocational training (e.g., IT specialist) or a degree in IT or a comparable qualification.
Qualifications
- compTIA A+ certification or an equivalent qualification.
- Good knowledge of Windows 10/11, Microsoft Office, and common business applications.
- Basic understanding of networks (TCP/IP, DNS, DHCP, VLANs).
- Knowledge in ensuring IT security standards.
- Negotiation-level German and fluent English skills.
- Independent, conscientious, service-oriented, reliable, and solution-focused work approach.
- Willingness to occasionally work outside regular working hours.
Experience
- 3-5 years of professional experience in Helpdesk / IT Support.
- Experience with Active Directory.
- Experience with hardware and hardware configuration.
- Experience with CAD software (e.g., AutoCAD, SolidWorks) as well as with ticketing systems (e.g., ServiceDesk Plus, Zendesk) is desirable.
- Experience with IT asset or endpoint management tools (e.g., Endpoint Central, SCCM, Intune) is an advantage.
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What we offer
- Permanent employment from day one.
- Onboarding in your new area of responsibility.
- Excellent development opportunities.
- Customized working time models and increasing vacation days up to 32 days.
- Fuel voucher for special occasions.
- Subsidy for company pension scheme 30% instead of 15%.
- VWL subsidy €40 instead of €26.
- Promotion of further education.
- Respectful and appreciative interaction.
- Occupational health and safety management.
- An attractive compensation.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Vision|R GmbH
Vision|R GmbH is an engineering company that specializes in supporting and relieving its clients at all stages of the development process. The company offers a wide range of services, from conception to development and manufacturing planning.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT support staff
- Location
- Dietzenbach
- Working Model
- Onsite
- Diversity
- Open for all genders
