Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Eschbach
- Working Model
- Onsite
Job Summary
In this role, you handle support requests, solve hardware and software issues, install Windows workstations, assist with user onboarding and offboarding, and enhance the knowledge base.
Job Technologies
Your role in the team
- Acceptance, qualification, processing of incoming support requests, as well as independently resolving typical hardware and software issues.
- Telephone and in-person support for users regarding IT-related questions about hardware and software.
- Independent resolution of typical problems; more complex topics are learned gradually or specifically handed over to advanced internal support or external IT partners.
- Follow-up on open tickets until final clarification and transparent communication of the processing status to the users.
- Installation, configuration, and maintenance of Windows workstations as well as mobile devices with corresponding management tools.
- Support with user onboarding and offboarding.
- Maintenance and further development of the knowledge base and training materials.
- Procurement of IT consumables and peripherals.
- Instruction and training of employees in the use of hardware and software.
- Participation in IT projects with increasing responsibility depending on experience and interest.
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Our expectations of you
Education
- Completed IT-related vocational training or a comparable qualification - career changers with a strong IT affinity are also welcome.
Qualifications
- In-depth knowledge of the Microsoft client environment: Windows 11, Office 365.
- Basic knowledge of Windows Server from 2019, Microsoft 365, Active Directory, PowerShell, and AzureAD.
- Basic technical understanding of networks, client systems, and mobile devices.
- Enjoyment of direct contact with users and a service-oriented, friendly communication style.
- Structured, autonomous working style and willingness to continuously develop oneself.
Experience
- Initial practical experience in (IT) support or helpdesk environment.
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What we offer
- Largest employer in Heitersheim.
- Future prospects and security.
- Company pension scheme.
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Job Locations
This is your employer
Winterhalder Selbstklebetechnik Gmbh
Winterhalder Selbstklebetechnik GmbH, located in Heitersheim, is a medium-sized company that produces customized products for various industries such as automotive, medical technology, electronics, and construction. The company offers adhesive tapes from renowned brands and provides comprehensive services from development to series production. With certifications according to IATF 16949 and ISO 9001, it supplies customers across Europe.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT support specialist
- Location
- Eschbach
- Working Model
- Onsite
- Diversity
- Open for all genders
