Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will coordinate service requests and incidents, address technical issues with hardware and software, maintain IT systems, and ensure the knowledge base is updated while adhering to service schedules.
Job Technologies
Your role in the team
- Coordination of incoming service requests and incident reports via ticketing system.
- Classification and prioritization of tickets, forwarding and coordination of reports to 2nd level and third parties.
- Installation, configuration, and maintenance of IT systems and end-user hardware.
- Error analysis and troubleshooting of technical issues with hardware, software, and network.
- Identification of mass disturbances and further communication.
- Expansion and maintenance of the knowledge databases.
- Ensuring service hours.
This text has been machine translated. Show original
Our expectations of you
Education
- Successfully completed training in the IT field.
Qualifications
- Knowledge of Office programs Word, Excel, PowerPoint, Outlook as well as in the area of Windows operating systems.
- Very good spoken and written German skills.
- Basic knowledge of English.
Experience
- Professional experience in user support, ideally in an IT environment, with strong communication skills, customer and service orientation.
This text has been machine translated. Show original
Benefits
More net
Work-Life-Integration
Job Locations
This is your employer
steep GmbH
steep GmbH is a technical service company with headquarters in Bonn and over 30 other locations in Germany and Europe. Around 750 employees have been successfully advising and supporting industrial and public clients for more than 50 years.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.3
Workingconditions
3.4Engineering
3.0Career Growth
3.2Culture
3.7
Mitarbeiter IT Support
- Location
- Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
