Job
- Level
- Experienced
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Bremen
- Working Model
- Onsite
Job Summary
In this role, you will support worldwide installation, maintenance, and troubleshooting of ICP-MS, OES, and AAS instruments. You'll document technical issues, create service documentation, and closely collaborate with R&D and the global service team.
Your role in the team
- As a TEA Product Support Engineer, you will play a critical role in supporting our global customer installation base as part of Product Life Cycle Support.
- You will be the technical expert for our TEA ICP MS & OES instrument lines, including ICAP RQ, ICAP Q, ICAP RQPlus, ICAP TQ, ICAP MSX, ICAP MTX, ICAP PRO, and ICAP 6000/7000 series.
- This position offers the opportunity to collaborate with R&D, Product Management, Quality, and our global field service organization to ensure the highest levels of customer satisfaction, product quality, and product serviceability.
- Support Thermo Fisher Scientific and external partner service engineers during installations, repairs, and maintenance.
- Support the global field service organization on complaint handling and customer escalations.
- Create, distribute and update required product service documentation (service notes, installation manual, preventive maintenance procedure, IQ, OQ, RQ procedure, installation familiarization guide).
- Define spare parts.
- Resolve, document and monitor technical problems of ICP-MS, ICP-OES and AA instruments on a worldwide install base.
- Collaborate with R&D and Product Management during the definition of new products (NPDI) and participate in the development process, especially concerning service aspects and the serviceability of the new product.
- Cooperate during the introduction of new products to ensure a smooth transfer from R&D to the field.
- Document, track and support solving software problems that are reported from the field.
- Train service engineers and prepare training materials and instrumentation.
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Our expectations of you
Qualifications
- Solid communication skills in English and German, written and spoken.
- Initiative and sense for systematic, structured and clearly arranged work.
- Ability to rapidly understand problems and systematically working on solutions.
- Willingness to travel for training and support matters.
- Working cost-consciously, effectively and autonomously as well as having a commercial understanding.
Experience
- Professional background with graduate level qualification or above in Electronics, Science and/or Physics with ideally relevant business experience or equivalent qualification.
- Hands-on experience with TEA instruments is an advantage.
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What we offer
- This position is offered as a temporary role to cover parental leave and is limited until the end of June 2028.
- We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.
- Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
- We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Thermo Fisher Scientific
Wien
Thermo Fisher Scientific Inc. is the world's leading scientific company with an annual turnover of around $40 billion. Our mission is to help our customers make the world healthier, cleaner and safer.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Science, Research
TEA Product Support Engineer ICP-MS/OES and AAS
- Location
- Bremen
- Working Model
- Onsite
- Diversity
- Open for all genders
