Job
- Level
- Experienced
- Location
- Heidelberg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will manage Salesforce CRM systems, perform maintenance, configure applications, analyze issues, and support departments with their CRM processes.
Job Technologies
Your role in the team
- Focus: Support and development of the CRM systems (focus: Salesforce) of the Heidelberg Engineering Group
- Ensuring the operational operation of Salesforce systems (Sales Cloud, Service Cloud, Marketing Cloud)
- Administration of CRM applications including user, role, and permission management (Profiles, Permission Sets, Roles)
- Configuration and maintenance of objects, fields, page layouts, flows, and validation rules
- Management of interfaces to third-party systems (including ERP, marketing automation, partner systems)
- Monitoring system availability, data quality, and governor limits as well as error analysis
- Coordination and implementation of Salesforce Seasonal Releases (Spring/Summer/Winter) within the framework of Change & Release Management
- First- and Second-Level Support for CRM Users
- Analysis and resolution of incidents
- Consulting of the departments (Sales, Service, Marketing) on questions regarding CRM processes
- Creation and maintenance of documentation and work instructions
- Conducting user training sessions
- Participation in CRM projects
- Support for international rollouts
- Execution of testing and documentation in accordance with Change & Release Management
- Support of the CRM Project Manager and the Team Lead in implementing global standards
- Support with data migrations, deduplication, and data maintenance
- Creation and maintenance of reports, dashboards, as well as SOQL queries and data analysis
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Our expectations of you
Qualifications
- Salesforce Administrator Certification (ADM 201) is an advantage
- Knowledge of Sales Cloud and Service Cloud; Marketing Cloud AE / Pardot is an advantage
- Understanding of business processes (sales, service, marketing)
- Knowledge of SOQL/SOSL, data modeling, and relational databases
- Fluent German and proficient English skills (spoken and written)
- High social competence and strong communication skills
- Very good analytical skills and a solution-oriented and service-oriented work approach
- Independent working and team orientation
- Enthusiasm for innovative technologies and continuous process improvement
Experience
- Experience in Salesforce administration and business analysis
- Initial professional experience in the above-described area of responsibility
- Experience with flows, validation rules, reports, and dashboards
- Knowledge and experience in project work, ITIL, or GAMP 5 is advantageous
- Ideally experience in the implementation or migration of CRM systems
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What we offer
- 13 salaries
- Very open communication and a culture of using the informal 'you'
- Flexible working hours on a trust-based system
- Contingent model 145 days
- Cost reimbursement for home office - €1 per day
- 30 days of vacation
- Home office equipment budget of €250 (after successful probation period)
- Company pension scheme
- 5 paid child illness days
- Bike leasing - for private use
- Perks: Corporate fitness for Pfizenmaier, Venice Beach, Fit Base, and Urban Sports Club
- DE Ticket
- A variety of discounts through Corporate Benefits
- Further training and development opportunities as well as a digital learning platform
- Gifts for company anniversaries
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Heidelberg Engineering GmbH
Heidelberg Engineering strives to improve ophthalmology through sustainable solutions and thus support physicians in their patient care. To this end, new technologies for imaging and healthcare IT are constantly being developed and optimized. Since its founding in 1990, the company has worked closely with scientists, physicians and industry partners to maximize the clinical benefits of innovative products.
Description
- Founding Year
- 1990
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
CRM Application Specialist
- Location
- Heidelberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
