Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you ensure the successful operation of SCADA control systems through 1st and 2nd level support, troubleshooting, assisting in commissioning, and creating documentation.
Job Technologies
Your role in the team
- In this central role, you are the first point of contact for our clients and ensure the smooth operation of the control system applications both internally and at our clients' sites.
- Customer Support: Receiving and processing support requests via phone and email (1st and 2nd level support).
- System support: Maintenance and servicing of our control system applications at customer sites, remotely and partially on-site.
- Error analysis: Systematic analysis and troubleshooting of disturbances in the systems related to our control systems. This also includes test setups.
- Commissioning: Support for our project engineers during the commissioning of new systems for special tasks.
- Documentation: Creation and maintenance of tickets, system documentation, and instructions.
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Our expectations of you
Education
- Completed technical basic training, e.g., as an automation technician, electronics technician, or computer scientist EFZ.
Qualifications
- Good IT skills in the Windows and Linux environment as well as in the field of network technology.
- You are a communicative and patient personality with a strong customer and service orientation.
- Your way of working is independent, structured, and solution-oriented.
- Stylish German language skills in spoken and written form as well as good English skills. Knowledge of French is an advantage.
Experience
- Initial professional experience in technical support, IT system management, or automation environments is an advantage.
- Experience with PLC controls or SCADA systems is a plus.
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What we offer
- A thorough and comprehensive onboarding to our products and systems.
- A versatile and responsible role at the intersection of people and technology.
- A collegial and helpful team with flat hierarchies.
- Attractive employment conditions with flexible working hours and good social benefits.
- Targeted training and development opportunities.
- Exciting projects with state-of-the-art technologies!
- Flexible working hours
- 5 weeks of vacation
- A culture of using "you" at all levels from day one
- A place in a growing, emerging company
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
mst group GmbH
Die mst group GmbH ist ein mittelständisches Unternehmen in München mit Kernkompetenzen in den Bereichen Learning, Training und Projektmanagement. Für unseren hohen Anspruch an Qualität wurden wir vom Verein zur Qualitätssicherung und Zertifizierung für den Mittelstand zertifiziert. Seit 2016 bündeln wir alle Services zum Thema Weiterbildung räumlich sowie konzeptionell unter dem Dach der mst Akademie.
Description
- Founding Year
- 2009
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Education System
Technician Supporter Control Systems SCADA
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
