Job
In this role, you manage hardware logistics by preparing, testing, and shipping ticketing hardware, implement Mobile Device Management, and act as a problem solver for hardware escalations.
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Job technologies
Your role in the team
- As a Hardware Specialist (m/f/d) at vivenu, you will...
- be the physical bridge between our software and thousands of event attendees: you ensure that our ticketing hardware (scanners, printers, POS systems) is scalable, in top condition, and on-site on time.
- be fully responsible for all hardware logistics "hands-on": from preparation, testing, unpacking, and configuring to timely shipping as well as managing the entire rental and return process.
- Master inventory control and fleet tracking: You maintain accurate inventory lists and tracking tools to ensure absolute data integrity across all device categories and to forecast peaks in demand through data-driven insights.
- Scaling the hardware infrastructure: You evaluate, test, and implement Mobile Device Management (MDM) software to automate maintenance and remote access.
- Create a genuine "Plug-and-Play" experience for our organizers: through remote onboarding (video) or occasional on-site deployments, as well as by developing high-quality setup guides and Help Center articles.
- Act as a calm problem solver: You handle hardware escalation tickets, support our CX/CSM teams with troubleshooting, provide internal training, and remain composed even in time-critical customer emergencies.
- Collaborate with Product & Engineering: You relay customer feedback and hardware defects to continuously improve our product selection and reliability.
- Managing special season ticket campaigns: You will oversee large print runs, from batch printing to shipping.
Our expectations of you
Education
- bring a completed vocational training (e.g., IT specialist, IT systems electronics technician, or a commercial/logistics qualification with a strong IT affinity).
Qualifications
- possess a strong "hands-on" IT and hardware affinity and feel comfortable configuring networks, mobile operating systems, scanners, and thermo-/card printers.
- Have no fear of physical work (e.g., unpacking boxes, assembling equipment) and also work very independently and with extreme attention to detail as a "One-Man-Show" in the hardware office.
- possess high resilience and strong communication skills to remain solution-oriented and calm even during high volumes or stressful emergency situations.
- possess excellent German and good English skills (spoken and written).
Experience
- ideally (Nice-to-have) already have experience with Mobile Device Management (MDM) tools (e.g., Jamf, Workspace ONE, SOTI) as well as professional experience in IT support, tech logistics, or event hardware.
Job locations
About your employer
vivenu GmbH, based in Düsseldorf, develops a modular and customizable ticketing platform. It serves international clients such as FC Schalke 04 and the Grammys and has offices in Germany and worldwide. The company is experiencing rapid growth and places a strong emphasis on innovation and customer support.
- Startup
- Onsite, Hybrid
- Internet, IT, Telecommunication
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