Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this position, you will capture and analyze IT issues via phone or ticket systems, resolve basic problems onsite or via remote support, and document all actions. You'll also install new workstations and conduct user training on applications.
Your role in the team
- Recording and analyzing IT disruptions via phone, email, ticketing system, and on-site.
- Solution of fundamental IT problems.
- Documentation in the ticketing system.
- Error analysis or troubleshooting via remote support tools or on-site service with end users.
- Training users on new devices and applications.
- Identification of recurring or severe incidents and their causes for performance deficiencies.
- Installation and configuration of workstations, updates, and ensuring error-free operation.
- Error analysis and troubleshooting within the scope of First and Second Level Support for hardware and software.
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Our expectations of you
Education
- Completed vocational training, e.g., as an IT specialist for system integration, IT customer support, IT systems electronics technician, IT systems merchant, service technician IT, information electronics technician, IT systems merchant, or comparable.
Qualifications
- Technical and organizational understanding.
- Good knowledge of German and English.
Experience
- Good knowledge in IT support or initial experience in IT support.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
First Level Support employee
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
