Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Halberstadt
- Working Model
- Onsite
Job Summary
In this role, you are the main contact person for IT services in the central warehouse, coordinating application development with stakeholders while deciding on IT solutions and ensuring process optimizations.
Job Technologies
Your role in the team
- Main contact person for stakeholders in the central warehouse regarding IT services and the aftersales applications used in Halberstadt.
- Planning, coordination, implementation, and documentation of operational requirements including objectives for selected operational applications in the central warehouse as well as translation into IT deliverables.
- Consulting the business unit regarding tailored IT services and solutions as well as identifying further application possibilities and innovative approaches.
- Determination of functional requirements in coordination with stakeholders from the affected business area as well as the IT department.
- Drafting of local processes, methods, and procedures in collaboration with the business unit, aligned with the IT reference model.
- Act as a point of contact for architects and specialists to qualitatively develop and further advance IT services and solutions.
- Coordination and driving the local implementation of processes and methods within one's own area of responsibility.
- Application of project management methodology and continuous quality management for Application Maintenance Services in the central warehouse.
- Analysis and communication of implementation issues in the context of cross-departmental IT coordination.
- Ensuring the operation of the applications in use, including escalation management, as well as guaranteeing end-to-end quality service in accordance with SLA/OLA; monitoring and reporting process performance based on defined KPIs, including deriving and implementing improvement measures.
- Continuous coordination with stakeholders on future developments for early identification of process changes and improvements.
- Acts as an interface between the IT department, internal departments, and external service providers.
- Collaboration with relevant stakeholders (e.g., ISO) for risk analysis, documentation, and implementation of measures to minimize risks.
- Organization of training sessions and test scenarios with process users in collaboration with external service providers.
- Identification of process breaks and waste in the end-to-end process, derivation and presentation of solution concepts.
- Support for management in evaluating solutions and facilitating decision-making.
- Ensuring compliance with and monitoring of all IT governance-related aspects in the warehouse.
- Consulting technical and functional application owners as well as business units on all aspects of local IT governance.
- Understanding of the locally used applications, especially Warehouse Management System and automated storage systems, as well as coordination in case of disruptions or requirements with specialist departments, team, and service providers.
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Our expectations of you
Education
- Completed degree in Business Informatics, Computer Science, IT Management, Business Administration with a focus on IT, or a comparable qualification.
Qualifications
- Ability to identify and implement alternative process management solutions as well as to connect policies, projects, and workflows.
- Knowledge of the key trends and applications of automation and data analysis technologies (e.g., AI, RPA, Data Mining & Analytics).
- Strong social skills: pronounced communication abilities, conflict management, emotional intelligence, and high customer orientation.
- Analytical strength: strategic and critical thinking as well as excellent problem-solving skills.
- Structured working style: organizational talent, effective time management, and high attention to detail.
Experience
- Solid IT knowledge as well as experience in IT Service Management; ideally complemented by experience in IT consulting and strategy development.
- Experience with common tools (e.g., JIRA, ServiceNow, Solman, Power BI), agile methodologies (Scrum, Kanban), as well as SAP (eWM or S/4HANA).
- Experience in stakeholder, process, and requirements management.
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What we offer
- Among other benefits, you can expect from us: an attractive compensation package.
- Company pension scheme.
- Flexible work models that adapt to individual life phases.
- Individual development opportunities through our own Learning Academy as well as free access to LinkedIn Learning.
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Benefits
More net
- 🏝️Summer and Christmas Bonus
- 🍰Employee Stock Option
- 💻Company Notebook for Private Use
- 🚙Company Car
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 👴🏻Company Retirement Provision
- 👷♂️Additional Insurance
Health, Fitness & Fun
Work-Life-Integration
- 🐕Animals Welcome
- 🏠Home Office
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- 🚌Excellent Traffic Connections
- ⏰Flexible Working Hours
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Mercedes - Benz AG
The Mercedes-Benz brand of automobiles is a registered trademark of Daimler AG. In 2016, sales of new vehicles reached 2.08 million. With business units including Mercedes-Benz Cars, Daimler Trucks, Mercedes-Benz Vans, Daimler Buses and Daimler Mobility, the company ranks among the leading providers of premium cars and is the world's largest commercial vehicle manufacturer.
Description
- Founding year
- 1926
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Industry, Production
Dev Reviews
by devworkplaces.com
Total
(1 Review)4.4
Workingconditions
4.8Engineering
4.0Career Growth
4.8Culture
4.2
IT Operations & Application Manager Aftersales Warehouse
- Location
- Halberstadt
- Working Model
- Onsite
- Diversity
- Open for all genders
