Job
- Level
- Lead
- Job Field
- IT, BI, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Meiningen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will ensure the stable operation of our SAP applications, handle incident management requests, and coordinate solutions with internal and external partners.
Job Technologies
Your role in the team
- For the further development and safeguarding of our SAP platform, we are planning to establish an additional position within the GROUP IT department. The focus of this role is on the technical and conceptual management of key SAP topics as well as close collaboration with our strategic SAP partner Walldorf Consulting.
- As an IT Service Lead - SAP Platform (m/f/d), you are responsible for the stable and quality-assured operation of SAP applications. This includes managing the qualified handling of incidents and service requests in 2nd level support and serving as the technical interface between the Service Desk, SAP providers, and business units.
- Incident Management: You analyze, process, and coordinate SAP incidents in the production environment and ensure sustainable troubleshooting. This includes root cause analysis for recurring issues, documentation, and managing the handover of complex topics to external service providers. Additionally, you independently support technical questions related to SAP processes and application logic.
- Service Request & Application Support: You are the technical contact for our SAP Application Management Services and coordinate collaboration with external service providers, SAP Support, and internal IT units. In this role, you handle and evaluate solution proposals and feedback from external providers regarding complex SAP service requests (beyond standard SOP), ensure the quality and traceability of tickets, and support the continuous improvement of our support and service processes.
- Roles, Permissions & Audit Management: you work closely with our Business Teams as well as the IAM team to properly integrate SAP IAS and implement our security and permission requirements. Additionally, you assist with system audits and monitor compliance with relevant governance and regulatory standards.
- Release & Transport Management: You support the execution of releases and transports in collaboration with internal and external stakeholders, ensuring compliance with defined processes as well as the four-eyes principle.
- Documentation & Standardization: you ensure structured ticket and operational documentation, including analysis, solutions, and workarounds. Additionally, you maintain and develop knowledge articles and SOPs, and support the standardization of recurring solutions and operational processes.
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Our expectations of you
Education
- You possess a successfully completed degree in (Business) Informatics, a comparable IT qualification, or a similar qualification with relevant practical experience.
Qualifications
- You have a very good understanding of SAP application logic, business processes, and the interaction of various SAP components.
- Your analytical and structured working style helps you systematically analyze complex disturbances, develop sustainable solutions, and document technical issues comprehensibly.
- You possess a high quality and service awareness and work reliably, solution-oriented, and structured even in demanding support situations.
- Your strong communication skills in German and English (both written and spoken) enable you to collaborate professionally with specialist departments, external service providers, and internal IT teams. You are able to convey complex technical concepts in an understandable manner.
- You demonstrate initiative, assertiveness, and the ability to follow through on topics consistently, successfully driving them forward together with various stakeholders.
- Knowledge of release, transport, or change management of SAP systems is advantageous.
Experience
- You have several years of professional experience in SAP Application Support (particularly 2nd Level) for productive SAP system landscapes.
- You are familiar with IT Service Management (ITSM) processes such as Incident, Service Request, and Problem Management, and have experience working with external SAP Application Management Services or SAP Support.
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What we offer
- You will find your place in a flexible, dynamic, and always helpful team.
- You have a high level of responsibility from the very beginning, which also means a steep learning curve.
- Workation offers you the opportunity to work remotely from abroad within the EU or EFTA states (Iceland, Liechtenstein, Norway, Switzerland) for a certain period.
- Company pension scheme and occupational disability insurance provide the framework for your retirement planning.
- Options such as Jobrad, Jobticket/Climate Ticket, or a company car ensure your mobility.
- Occupational health management as well as subsidies for sports offerings such as URBAN SPORTS CLUB and Just Fit help you stay healthy and active.
- We reward your recommendations with a bonus (employee referral program).
- Mobile and flexible working ensures your optimal work-life integration.
- Regular training and professional development, as well as the promotion of individual certifications, will help you advance.
- 30 days of vacation, special leave, and individual sabbatical arrangements provide you with time off and relaxation.
- You can also use the hardware for private purposes.
- Soft drinks as well as coffee and tea are available to you free of charge with us.
- Great company events make our culture tangible for you.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- ⏰Flexible Working Hours
- 🏠Home Office
- 🙅♂️No All-In Contracts
- 🕺No Dresscode
- 😇Time for External Voluntary Work
- 🏖️Workation
Health, Fitness & Fun
More net
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚂Climate Ticket
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
TIMETOACT GROUP
Wien, München, Augsburg, Stuttgart, Seligenstadt, Köln, Dresden, Leipzig, Dortmund , Hannover, Berlin, Hamburg
The TIMETOACT GROUP Österreich GmbH was founded in March 2015 and offers consulting services and IT solutions based on IBM, Microsoft, Google, and other (open) standards.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2015
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.3
Culture
4.6Career Growth
4.3Workingconditions
4.4Engineering
4.0
IT Service Lead - SAP Platform
- Location
- Meiningen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
