Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you coordinate complex VoIP service orders, plan and optimize telecommunications infrastructures, and develop solutions for technical challenges in collaboration with internal and external partners.
Job Technologies
Your role in the team
- Coordination and management of complex Voice/VoIP service orders, including order verification, change management, and escalation handling.
- Planning, configuration, and optimization of telecommunications and network infrastructures (VoIP, LAN, signal paths, cable networks).
- Analysis, clarification, and development of solutions for complex technical issues in collaboration with internal departments and clients.
- Creation of documentation, reports, needs analyses, as well as technical coordination with clients and stakeholders.
- Participation in process optimization, technical projects, and the development of new technical concepts, profiles, and templates.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed vocational training, a university degree, or a comparable qualification related to the area of responsibility.
Qualifications
- Solid knowledge in the field of telecommunications, VoIP, network technology as well as in the planning and implementation of technical infrastructures.
- Analytical, structured working style and strong ability to clarify complex technical issues.
- Strong communication and coordination skills, as well as confident demeanor when dealing with clients, contractors, and internal departments.
Experience
- Experience in change, incident, and escalation management as well as in handling comprehensive technical service processes.
This text has been machine translated. Show original
What we offer
- Remote work: Depending on the project, remote work is possible upon agreement with us.
- Family friendliness: We top up your salary to 100% in case of your child's illness.
- Additionally, there is the option to agree on an individual childcare allowance.
- Vacation days: 30 vacation days are standard for us.
- Job Ticket: To help you reach our locations easily, we also support you with a subsidy for the Deutschlandticket.
- Culture: We embrace a casual 'Du' culture, have short communication channels, and are happy to assist you across departments with any questions.
- Employers recruiting employees: Do you know someone who is looking for a job in your circle of friends or acquaintances? Your recommendation will definitely be rewarded.
- Sports Program: Your health is important to us. We offer you various packages from Urban Sports that you can customize and use locally.
- Even more benefits: the option of occupational pension scheme within our attractive group contract with an employer subsidy of 20%, employee discounts, and gifts for personal occasions.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Allgeier Public
Allgeier Public SE is a prominent provider of IT and personnel services, specializing in the digitization of public administration in Germany. With over 400 employees, the company develops tailored solutions for the entire digital lifecycle and ensures digital sovereignty in administrative digitization. The services are exclusively provided in Germany.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service Coordinator Voice
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
