Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Schweinfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support end-users with technical queries related to Microsoft 365 and cloud services, handle service requests, and efficiently troubleshoot IT issues in fully managed environments.
Job Technologies
Your role in the team
- You assist end users with technical inquiries and issues related to Microsoft 365, Entra ID, and other cloud services in the Modern Workplace environment.
- Your responsibilities include implementing service requests such as user and permission management within Microsoft-based Managed Services environments.
- The analysis, diagnosis, and sustainable resolution of IT issues in fully managed environments are part of your daily routine.
- As an IT Support Specialist (m/f/d), you are the first point of contact for users and ensure professional and solution-oriented communication.
- In close collaboration with colleagues from Cloud, Security, and Workplace, you ensure the smooth operation of the customer environments.
- You are independently responsible for creating and maintaining technical documentation as well as clear instructions for users and internal teams.
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Our expectations of you
Education
- You have completed training in the IT field, for example as an IT specialist for system integration, or you are a career changer with at least two years of professional experience in IT support.
Qualifications
- You have a fundamental understanding of Microsoft technologies such as Entra ID, Azure Virtual Desktop, Exchange Online, Microsoft Endpoint Manager, Microsoft 365, Teams, SharePoint, and Windows.
- Topics such as network fundamentals, printer services, user and permission concepts, as well as general IT infrastructures, are not unfamiliar to you.
- Analytical thinking characterizes you, and you know how to solve technical problems quickly, efficiently, and sustainably.
- A high level of customer orientation, team spirit, initiative, organizational skills, and a willingness for continuous professional and personal development are second nature to you.
- You have very good spoken and written German skills and communicate clearly, understandably, and service-oriented with users and clients.
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What we offer
- Depending on the job, we offer you a variety of benefits. Feel free to ask directly during the interview about the arrangements for your role.
- Flat hierarchies and a pronounced "you" culture
- Flexible working hours with 30 days of vacation
- Company pension scheme
- Employee discounts at many shops
- Coffee, tea, water, and fresh fruit for free
- Referral Bonus for Employee Recommendations
- Bike Leasing
- Special leave for various occasions
- Mobile work abroad in the EU
- Further training in our enthus Academy
- Regular company and team events
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
enthus GmbH
enthus GmbH, established in 1990, is a reputable company in the IT services sector, providing innovative solutions and managed services to clients in the DACH region.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Schweinfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
