Job
In this role, you support the technical order processing and customer service of awareness solutions, acting as a contact for clients in technical support while guiding projects from setup to productive use.
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Job technologies
Your role in the team
- You support the technical order processing of our awareness solutions (phishing simulations, awareness training, and learning management system).
- You support customer projects from the technical setup through to the productive use of our solutions.
- You support our customers as their point of contact for technical support and handle support requests independently.
- You will be responsible for user and access management tasks.
- You contribute to the technical advancement of our solutions and processes.
- You work closely with Sales, Project Management, and Development.
Our expectations of you
Education
- You have completed IT training or already gained practical experience in technical IT support.
Qualifications
- You have experience in service management or technical customer support.
- You communicate confidently and with a strong service orientation with customers, and find pragmatic solutions even when dealing with technical questions.
- Ideally, you have a basic knowledge of HTML.
- You work independently and in a structured manner, and can quickly get up to speed on new topics.
Experience
- You have experience in user and access management.
- You have experience administering IT systems.
What we offer
- The work is primarily carried out at our location in Oldenburg.
- You can arrange your working hours flexibly by agreement and also work from home part of the time.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
CSX-Academy GmbH provides training in the areas of cyber security, data protection, and digital awareness. The company creates and delivers web-based learning content to educate employees on topics such as AI, data protection, compliance, and occupational safety.
- Startup
- Hybrid, Onsite
- Education System
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