Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich, Dresden, Essen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the primary point of contact for customer technical inquiries, coordinating solutions, including system installations and configurations while maintaining documentation and ticketing systems.
Job Technologies
Your role in the team
- You act as the direct contact person for our clients regarding technical issues and inquiries.
- You are responsible for receiving support requests, qualifying them, providing solutions or forwarding them, and monitoring.
- You coordinate support requests and solutions with our partners and suppliers.
- You prepare your insights and questions for our software development and product management.
- You are also responsible for advising our customers and partners on the installation and configuration of secunet products.
- The installation, documentation, administration, and maintenance of reference systems, as well as the documentation of support cases in a ticketing system and our knowledge databases, are also among your key responsibilities.
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Our expectations of you
Education
- You have successfully completed training, ideally in the IT sector.
Qualifications
- You have in-depth knowledge in the field of networks.
- You have at least basic Linux knowledge.
- Your confident and assured demeanor, along with a high level of customer and service orientation and a respectful Umgang with clients, distinguish you.
- A strong ability to work in a team completes your profile.
- You can communicate confidently in both spoken and written form in German and English.
Experience
- You can demonstrate relevant professional experience in technical IT support, system administration, or IT service management.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Secunet
secunet ist einer der führenden deutschen Anbieter für anspruchsvolle IT-Sicherheit. Im engen Dialog mit seinen Kunden - Unternehmen, Behörden und internationalen Organisationen - entwickelt secunet leistungsfähige Produkte und fortschrittliche IT-Sicherheitslösungen. Damit sichert secunet nicht nur IT-Infrastrukturen für seine Kunden, sondern erzielt intelligente Prozessoptimierungen und schafft nachhaltige Mehrwerte.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Culture
3.7Engineering
2.5Workingconditions
4.4Career Growth
3.6
technical product support staff
- Location
- Munich, Dresden, Essen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
