Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Beckum
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the central contact for customers, addressing technical support inquiries, analyzing software issues, and providing assistance with installations and training to ensure high customer satisfaction.
Job Technologies
Your role in the team
As a Software Support employee, you are the central point of contact for our customers regarding technical questions about our software solutions.
You analyze problems, find solutions, and contribute to high customer satisfaction through your service-oriented approach.
- Receiving, prioritizing, and processing support requests via ticket system, email, or phone.
- Analysis, diagnosis, and resolution of software and application issues
- Support users with installations, updates, and configurations.
- Reproduction and documentation of reported bugs
- Creation and maintenance of user manuals, FAQs, and knowledge bases
- Conducting remote training sessions or onboarding for clients
- Participation in the continuous improvement of support processes
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Our expectations of you
Education
- Completed vocational training or studies in the IT sector (e.g., IT specialist, IT merchant, computer science or similar), alternatively relevant professional experience.
Qualifications
- Analytical thinking and structured working approach
- High level of service orientation, strong communication skills, and enjoyment in dealing with customers
- Good German and English language skills, both written and spoken.
Experience
- Good knowledge of Windows or Linux operating systems and ideally experience in the use of enterprise software.
- Advantageous: Experience with ticketing systems (e.g., Jira), databases, or network technology.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
This is your employer
dp Planzeit
dp Planzeit is a personnel service provider that has been active in the market since 2006. The company offers personnel placement, temporary work, and temp-to-perm services, matching qualified workers to employer requirements.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Software support staff
- Location
- Beckum
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
