IT Customer Service Representative 2nd/3rd Level Support

Astrum It

Job

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Job technologies

Your role in the team

  • You manage our customers and their internal infrastructure on our cloud platform and handle complex support cases from second level to third level based on Microsoft technologies.
  • You perform installations, patches, and updates of software applications.
  • You are continuously involved in the planning and implementation of IT projects and are a competent contact person for our clients.

Our expectations of you

Education

  • A completed apprenticeship as an IT specialist for system integration, IT systems technician, IT service technician, or a comparable qualification.

Qualifications

  • Solid knowledge of Windows and Linux servers combined with a strong database affinity (e.g., Oracle, MSSQL).
  • Very good German language skills and good English language skills, both written and spoken.

Experience

  • Solid experience with Microsoft server and client operating systems, the use of network and firewall technology, as well as with ticketing systems following the ITIL process model.

Benefits

Topics you will work on

Job locations

Map of the job locations
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  • Location Nuremberg
    Bayern, Germany

About your employer

ASTRUM IT is a privately-owned software company located in the Medical Valley Erlangen. We have been developing our own software products and offering engineering and IT consulting services for Healthcare, Public, and Security since 1992. Our customers appreciate our diversity and see us as a partner in the implementation of creative IT solutions.

Company size
50-249 Employees
Founding year
1992
Company type
Digital Agency
Work model
Onsite, Hybrid, Full Remote
Industry
Internet, IT, Telecommunication

Employer reviews

4.0Total(1 review)
Team culture
x
4.0
Career growth
x
4.6
Engineering
x
3.7
Working conditions
x
3.8
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IT Customer Service Representative 2nd/3rd Level Support

Astrum It