Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle Second and Third Level support for 6,000 clients, oversee the deployment and installation of POS systems, and analyze and resolve issues for optimal system performance.
Job Technologies
Your role in the team
- Second and Third Level Support for currently 6,000 clients.
- Processing POS-relevant issues in hardware and software areas.
- Commissioning of hardware, software, and mobile devices.
- Operating system and software installation with a client management system.
- Technical support for the installation and configuration of POS systems.
- Analysis and resolution of POS disruptions.
- Participation in various POS projects.
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Our expectations of you
Education
- Completed vocational training in the IT field, e.g., IT systems electronics technician, IT specialist for system integration, or equivalent professional experience in this area.
Qualifications
- Good spoken and written English skills.
- Proficient in the current Microsoft operating systems and Office products.
- Extensive hardware knowledge in the area of PCs and printers.
- Experience in handling a ticket & documentation system.
- Structured and independent working style, analytical and international mindset.
- Proactivity, strong communication skills, flexibility, and resilience in daily operations.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
TEDi GmbH & Co. KG
With more than 2,250 stores in Europe and around 20,000 employees in 8 countries, the company founded in Dortmund in 2004 is one of the leading non-food retailers. In our markets, we offer a wide range that surprises: whether it's cosmetics, pet supplies, household goods or DIY items – at TEDi, you'll find everything under one roof and can be inspired by the variety, current trends and cool gadgets.
Description
- Company Size
- 250+ Employees
- Founding year
- 2004
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Employee IT support POS systems
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
