Job
- Level
- Experienced
- Location
- Augsburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 52.000 to 72.000€ gross/year
Job Summary
In this role, you will handle software support for international clients, process change requests, and develop tailored software solutions for WCS and MFC systems in a dynamic environment.
Job Technologies
Your role in the team
- Taking on on-call duties in an international customer environment
- Support of new and existing customers as Service Delivery Manager (m/f/d)
- Carrying out software support including structured documentation of service cases and resolution measures
- Participation in international software projects in the areas of CS, MU, PS, and IS
- Execution of international project rollouts as well as post-go-live support
- Technical service support for existing customers in the environment of WCS and MFC systems
- Development and customization of software solutions for WCS, MFC, and OFS systems, particularly in the areas of PTL and PbV.
- Analysis, processing, and implementation of change requests for existing clients
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Our expectations of you
Qualifications
- They are characterized by a strong service and customer orientation and communicate confidently with internal and external contacts.
- You have knowledge in the automation environment as well as in warehouse management systems (WMS) and possess a good understanding of logistics IT.
- You possess solid knowledge in Java software development.
- You are confident in working with databases, especially Oracle
- You are willing to undertake occasional business trips.
- Fluent German and English skills in spoken and written form to communicate effectively in an international environment complete your profile.
Experience
- You have experience in 24/7 on-call support at 2nd level and are willing to take on such on-call duty approximately 40 days per year.
- You have experience working with sophisticated software architectures and complex technical system landscapes.
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What we offer
- A permanent contract for secure future planning
- An exciting and diverse role within an innovative environment
- Flexible working hours and, depending on the position, the option for remote work to optimally balance family and career
- Challenging tasks with a high degree of autonomy
- An attractive, performance-based salary - depending on qualifications and experience between 52,000 and 72,000 euros gross per year
- Corporate benefits via our online platform
- Open culture and a family-like working atmosphere
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
grey engineering GmbH
grey engineering GmbH is an established company with long-standing experience in providing engineering services, specializing in innovative solutions in the fields of energy technology, mechanical engineering, and IT.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Software Support Specialist
- Salary
- 52.000 to 72.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.33.400 to 43.699 € net/year · Tax class I
- Location
- Augsburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
