Job
- Level
- Junior
- Location
- Ulm
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle ticket acceptance and qualification, provide initial solutions for incidents and service requests, and support end users by creating documentation and service manuals.
Your role in the team
- Ticket reception, ticket qualification, as well as initial resolution of incidents and service requests.
- Support for end-user assistance through the creation of documentation, instructions, and service manuals.
- Executing tickets with database checks and for billing purposes.
- Creation and maintenance of customer-related documentation and tailored scheduling within internal processes.
- Participation in planning meetings with clients.
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Our expectations of you
Education
- Completed vocational training or a comparable qualification.
Qualifications
- Good and broad general IT understanding and passion for the subject (career changers are also welcome).
- Structured and independent working style, reliability, and a strong customer orientation.
- Excellent German and English skills.
Experience
- Professional experience in the required field of activity is desirable.
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What we offer
- THE BEST OF ICT WITH A HUMAN TOUCH - True to our motto, you will experience appreciation for your work from day one.
- We embody the team spirit - with plenty of creative freedom, short decision-making paths, flat hierarchies, a self-responsible work area, a clear vision for the future, and guaranteed a lot of fun at work!
- Our culture of using the informal "you" and the principle of open doors are part of our togetherness - if you have any questions, you can always approach your manager or colleagues.
- Participation in the company-sponsored stock program, including subsidies for free shares and promotion of occupational pension schemes.
- Flexible working time models (e.g., part-time, flexitime, trust-based working hours, ...).
- Modern offices where daily work on-site is enjoyable.
- Access to an external employee consulting platform for all life situations (e.g., advice for caring for dependent relatives, childcare options, support with private or professional issues, ...).
- Measures for health prevention and sports offerings, e.g., EGYM Wellpass or bike leasing.
- Numerous training and development opportunities in our VINCI Academy for your individual professional and leadership career.
- Shopping advantages with over 700 renowned providers and much more!
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Job Locations
About Your Employer
VINCI Energies
VINCI Energies is focused on introducing new technologies to stay competitive in a constantly changing world. Two key areas of development are digital transformation and the shift to renewable energy
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Desk Employee
- Location
- Ulm
- Working Model
- Onsite
- Diversity
- Open for all genders
