Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Arnstadt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT requests and service inquiries, conduct troubleshooting, devise solutions, maintain the knowledge base, and support IT projects and implementations.
Job Technologies
Your role in the team
- Acceptance, recording, and processing of IT requests and service inquiries via telephone, email, and ticketing system.
- Conducting error analyses as well as independently developing solutions and improvement suggestions within the framework of defined systems and processes.
- Maintaining and updating service processes as well as related documentation.
- Coordination with external service providers and manufacturers in the context of troubleshooting.
- Maintain and further develop the knowledge database.
- Support in IT projects as well as in the implementation of changes and rollouts.
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Our expectations of you
Qualifications
- Strong service and customer orientation.
- Analytical thinking skills and a structured approach to work.
- Ability to work in a team as well as very good communication skills.
- Good German and English skills, both written and spoken.
- You do not meet all the described requirements or come from an industry unrelated to aviation? No problem - at N3, you work in a team and will be comprehensively trained by experienced colleagues.
Experience
- Experience in first- and possibly second-level support and in independently handling more complex issues is desirable.
- Experience with Windows clients, basic server environments, standard IT applications, and ticketing systems is advantageous.
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What we offer
- Lived N3 values: Trust, Responsibility, and Transparency - We stand for an open and respectful corporate culture.
- Typically permanent employment: A secure job that offers prospects for your future.
- Attractive compensation: Benefit from fair pay according to the IG Metall collective agreement.
- Participation in the Company Bonus: Receive a direct share in the company's success.
- Work-Life Balance: A 38-hour full-time workweek with flexible flextime arrangements and the possibility to work remotely.
- Rest and Leisure: Enjoy 30 vacation days as well as additional special leave regulations and holiday pay.
- Responsible Tasks: Work on exciting and safety-critical projects in aerospace engineering.
- Teamwork and Further Education: Experience genuine teamwork and benefit from tailored onboarding training as well as individual on- and off-the-job training.
- Feedback Culture: We foster an open culture of feedback and participation - your ideas matter!
- Award-winning idea management: Contribute your ideas and secure attractive rewards.
- Location advantages: Our central location offers you both an employee parking lot and excellent access to public transportation.
- Relocation Bonus: If you live farther away, N3 provides financial support for your move.
- Well provided: A tea kitchen for free use as well as a cafeteria with a varied menu ensure your well-being.
- Sports and Health: Benefit from an in-house sports club and a comprehensive corporate health management.
- Employee benefits: Enjoy exclusive shopping advantages and special discounts in areas such as technology, housing, and travel.
- Subsidy for a new bicycle: We support you in purchasing a new bicycle with an attractive subsidy.
- Bicycle leasing: Benefit from our bicycle leasing offer and commute to work in an environmentally friendly way.
- E-Bike Charging Station: Charge your e-bike on-site - we offer a modern e-bike charging station for your convenient use.
- Partnership with goFLUX: Use the carpooling app goFLUX to commute to your workplace in an environmentally friendly and convenient way.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
N3 Engine Overhaul Services GmbH & Co. KG
N3 Engine Overhaul Services GmbH & Co. KG, based in Arnstadt, specializes in the maintenance, servicing, and repair of Rolls-Royce aircraft engines. As a joint venture between Rolls-Royce plc and Lufthansa Technik, N3 operates one of Europe's most modern technology centers for civil large engines. The company services engines used in leading Airbus and Boeing aircraft models.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Aviation, Space Travel
IT Support Agent
- Location
- Arnstadt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
