Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 36.000 to 42.000€ Gross/Year
- Location
- Zülpich
- Working Model
- Onsite
Job Summary
In this role, you handle technical inquiries via the ticket system, support users with issues, install hardware, and manage user accounts in Active Directory and cloud environments.
Job Technologies
Your role in the team
- Do you enjoy solving technical problems and reliably supporting users?
- Acceptance, analysis, and processing of technical inquiries via the ticket system and by phone.
- Classification of requests as Request, Incident, or Critical Incident.
- Support users with technical questions and issues.
- Installation, setup, and commissioning of hardware.
- Setup and deployment of Windows endpoints with Microsoft Autopilot.
- Creation and management of user accounts in Active Directory and cloud environments.
- Granting and maintaining permissions as well as group memberships.
- Patching and documenting network connections and patch panels.
- Documentation of the work carried out and ticket processing.
- Maintenance of the knowledge database and the deployed ITSM systems.
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Our expectations of you
Education
- A completed qualification in the IT field or a comparable qualification.
Qualifications
- Basic knowledge of Windows, Active Directory, and Microsoft 365.
- Ideally, initial contact points with Microsoft Autopilot or ITSM systems.
- Very good German and good English skills, both written and spoken, at least at B2 level.
- A structured, reliable, and service-oriented work approach.
- Strong communication skills and enjoyment of direct contact with users.
- High sense of responsibility and solution-oriented mindset.
Experience
- Initial practical experience in IT support is an advantage.
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What we offer
- Please submit your application through our job portal.
- We only need your CV, your employment references, and your earliest possible start date.
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Job Locations
This is your employer
Radiuze Gmbh
RADIUZE GmbH provides IT managed services focused on system integration and IT operations. The company supports its clients through on-site support, management of Windows devices, and cloud environments, as well as handling technical inquiries via ticket systems. Based in Übach-Palenberg, it primarily serves clients in the German-speaking region.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT specialist - system integration
- Salary
- 36.000 to 42.000€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.24.653 to 27.999 € net/Year · Tax class I
- Location
- Zülpich
- Working Model
- Onsite
- Diversity
- Open for all genders
