Job
- Level
- Lead
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Stuttgart, Berlin, Munich, Leipzig
- Working Model
- Onsite
Job Summary
In this role, you will lead a team, develop processes in IT infrastructure and security, handle complex 2nd & 3rd-level inquiries, and optimize customer services in collaboration with vendors.
Job Technologies
Your role in the team
- You are responsible for the team as a leader and mentor (m/f/d). In this role, you regularly provide feedback, conduct employee discussions, and take care of qualifications as well as the development of your team.
- With your team, you support our support and managed service customers in the areas of network, data center, and enterprise security by professionally accepting and handling their inquiries at 2nd & 3rd level. To do this, you work closely with your team, Cisco TAC, and other vendors.
- You are responsible for process and technology development in the area of Infrastructure & Security Services. Additionally, your team supports the development and implementation of new service products in the Infrastructure & Security environment.
- You define standards and ensure effective knowledge management.
- You work closely with the other Team Leads (m/f/d) in the Services, Infrastructure & Security department.
- As a team, you oversee LifeCycle projects and ensure customer satisfaction. You also take responsibility for meeting SLAs.
- You actively shape collaboration with our clients, identify optimization potentials, and develop creative solutions.
- You and your team ensure the smooth operation of our clients' IT environments in the areas of networking, Data Center, and security. In addition to your technical role, your focus is on mentoring and leading your team as well as collaborating with other team leads (m/f/d).
- You drive process optimization in the avodaq Service Center (ASC) within these technologies and support the Manager (m/f/d) Infrastructure & Security.
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Our expectations of you
Education
- You have completed training as an IT specialist (m/f/d) System Integration, IT System Administrator (m/f/d), or hold a comparable degree.
Qualifications
- Commitment and initiative are second nature to you.
- You have a structured, customer- and goal-oriented working style.
- You are ready to take responsibility for your team members (m/f/d) beyond your technical domain.
- Good communication skills and a confident demeanor are a matter of course for you.
- You have very good German (minimum C1) and English skills (minimum B2).
- You possess a Class B driver's license.
Experience
- Ideally, you have at least 5 years of professional experience in the field of Infrastructure and/or Security, technical expertise at a consultant level, and preferably hold a Cisco CCNP Enterprise, Data Center, and/or Security certification. ITIL Foundation knowledge completes your profile.
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What we offer
- 30 days of vacation and flexible working hours.
- Sports offers (Wellpass, Urban Sports Club), bike leasing, and corporate events.
- We support your passion: promoting further education (including Cisco certifications) and providing the opportunity to test projects practically in our laboratory environment.
- Focus on future-proof and innovative technologies.
- Regular development discussions for shaping your career.
- An attractive working environment in our central offices with height-adjustable desks, dual monitors, free fruit and beverages, and much more.
- Germany ticket as well as the possibility of a kindergarten allowance.
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Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Avodaq Ag
avodaq was founded in 1997 and is a leading provider of IT communication and infrastructure solutions. We started out as a system integrator, but today we see ourselves as a digital business partner. We are personally committed to our customers and have 200 highly qualified employees who ensure successful projects and satisfied customers worldwide.
Description
- Company Size
- 50-249 Employees
- Founding year
- 1997
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Team leader IT Infrastructure & Security Services
- Location
- Hamburg, Stuttgart, Berlin, Munich, Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
