Job
- Level
- Experienced
- Location
- Bonn
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
Job Summary
In this role, you will be responsible for user support in 1st Level Support, receiving requests, processing them in the ticket system, and conducting error analyses. You proactively handle disruptions and issues in Windows environments.
Job Technologies
Your role in the team
- Responsibility for user support in 1st level support and the primary contact for disruptions and application issues.
- Acceptance of inquiries via phone and email as well as recording them in the ticket system.
- Classification and prioritization of tickets.
- Processing and resolving inquiries and fault reports, as well as forwarding them to the next support level if necessary.
- Conducting fault analyses and documenting the disturbances.
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Our expectations of you
Education
- Completed vocational training as an IT systems administrator (m/f/d), IT specialist (m/f/d), or a comparable qualification.
Qualifications
- Experienced handling of Windows systems and programs, especially with Win7, MS Office 2013, as well as Adobe, IE and Firefox browsers, etc.
- Experience with migrations and rollouts in the IT environment.
- Good communication skills, team spirit, service orientation, as well as quick comprehension and analytical thinking.
Experience
- Several years of professional experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
More about the Recruiting Agency
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
