Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you handle service requests and issues related to hardware and software in first-level support, ensuring efficient solutions via phone and ticketing system.
Job Technologies
Your role in the team
- You are the first point of contact in First-Level Support and handle service requests as well as issues related to hardware and software.
- Through our ticket system and via telephone, you support users and ensure quick, sustainable solutions – or escalate to second/third-level support.
- You are responsible for capturing, classifying, and prioritizing support tickets.
- They document solutions, develop best practices, and identify potentials for automation and process optimization.
- They set up notebooks and smartphones and ensure smooth processes during new hires, departures, or internal moves - including hardware assembly and disassembly.
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Our expectations of you
Education
- A completed qualification in the IT field or several years of experience in IT support.
Qualifications
- Solid knowledge in working with Windows environments and mobile devices (e.g., Apple iPhones).
- Fluent German skills in spoken and written form - to communicate clearly, understandably, and solution-oriented in IT support.
- Proficient in Microsoft 365 (Office, Teams, Outlook).
- Strong team skills, excellent communication abilities, and a service-oriented mindset.
- Willingness to travel for cross-location collaboration (expenses will be reimbursed).
- An independent, structured, and solution-oriented way of working.
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What we offer
- Entry and advancement in the field of IT support as well as prospects in the area of Infrastructure & Security.
- Work in a modern IT environment with direct opportunities to influence our service offerings.
- Support with certifications and professional development.
- Exciting projects with high relevance for law firm security.
- Attractive compensation and flexible working conditions, as well as compensation for overtime through additional time off or monetary remuneration.
- Top Kununu score for employee satisfaction.
- Referral rate of over 90%.
- Germany ticket as a job ticket or mobility allowance or a subsidized parking space.
- Bicycle leasing via JobRad.
- Collaboration with fitness providers and support for sports and team events.
- Holistic health management (ergonomics consulting, online yoga, etc.).
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Luther Rechtsanwaltsgesellschaft mbH
Mit einem umfassenden Angebot in allen wirtschaftlich relevanten Feldern der Rechts- und Steuerberatung ist Luther eine der führenden deutschen Wirtschaftskanzleien. Die von JUVE als „Kanzlei des Jahres 2019“ ausgezeichnete Full-Service-Kanzlei ist mit mehr als 420 Rechtsanwälten und Steuerberatern in zehn deutschen Wirtschaftsmetropolen vertreten sowie mit zehn Auslandsbüros* in wichtigen Investitionsstandorten und Finanzplätzen Europas und Asiens präsent. Zu ihren Mandanten zählen große und mittelständische Unternehmen sowie die öffentliche Hand.
Description
- Founding year
- 1992
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Law, Finance, Economics
IT support - first level support
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
