IT Application & Service Management Specialist

New

CompuSafe Data Systems AG

Job

In this role, you develop and test technical solutions for groupware services, optimize interfaces, and document IT processes within complex service management environments.

Job summary

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Job technologies

Your role in the team

  • Development and evaluation of technical solution options for providing groupware services such as user accounts, shared mailboxes, applications, and access groups.
  • Design, creation, and execution of test scenarios and test cases in complex testing and integration environments.
  • Validation and documentation of business processes and orderable IT services within the service management infrastructure.
  • Automation of standard test cases and continuous optimization of existing testing processes.
  • Further development and performance optimization of the interfaces between the ordering portal, Identity & Access Management (IAM), Active Directory, and backend systems.
  • Ensuring a consistent, end-to-end IT architecture across the groupware platform.
  • Analysis of complex business and technical challenges, as well as the development of suitable solutions and implementation strategies.
  • Coordination and presentation of solution concepts to business departments and relevant stakeholders.
  • Creation and maintenance of user guides, service documentation, and checklists.
  • Planning and coordination of implementation within predefined release cycles.

Our expectations of you

Education

  • Completed degree in IT, vocational training in an IT-related field, or alternatively many years of professional experience in the IT sector.

Qualifications

  • In-depth knowledge of Microsoft SharePoint Enterprise and multi-farm environments.
  • Experience testing applications on various groupware platforms and in Pega environments.
  • Knowledge of Jira and agile working methods such as Scrum.
  • ITIL Foundation certification.
  • Very good German skills (at least C1) and good English skills (at least B1).

Experience

  • Several years of hands-on experience with Microsoft SharePoint on-premises in enterprise environments with at least 10,000 users.
  • Several years of experience with Microsoft infrastructures and their integration into system management environments with various groupware platforms and directory services.
  • Experience in validating and testing orderable IT services within complex service management infrastructures involving AD, IAM, CMDB, ordering portals, and backend systems such as Microsoft Exchange, SharePoint, or HCL Notes/Domino.
  • Experience with application lifecycle management and test management tools.

What we offer

  • We support company pension plans and contribute 20% from your first day of work.
  • We fund supplementary health insurance for you to help reduce your out-of-pocket costs in the event of illness and cover preventive care or medical aids (for those with statutory or private health insurance).
  • Additional personalized benefits enhance your compensation.
  • We support you as a parent by reimbursing the difference between your regular pay and child sickness benefit for the first two days your child is ill.
  • With our Corporate Benefits app, we offer you an affordable shopping experience with a selection of over 800 top brands.
  • We offer you health and mobility benefits, such as our company bike scheme.
  • We are committed to a long-term partnership built on trust and mutual respect.
  • We offer you the opportunity for strategic and personal training and development.
  • We support your work-life balance with flexible working hours and remote work.
  • We receive top ratings from our employees (87% would recommend us to others over the past 12 months, and a score of 4.3 on Kununu).

Benefits

Health, fitness & fun

Topics you will work on

Job locations

Map of the job locations
© OpenMapTiles, © OpenStreetMap contributors
  • Location Munich
    Bayern, Germany
  • Location Bonn
    Nordrhein-Westfalen, Germany
  • Location Berlin
    Germany

About your employer

CompuSafe Data Systems AG is an established IT company specializing in tailored IT services and transformations since 1989. With a focus on project management, it supports corporate clients in optimizing their IT infrastructure.

Company type
Established Company
Work model
Onsite, Hybrid, Full Remote
Industry
Internet, IT, Telecommunication
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IT Application & Service Management Specialist

CompuSafe Data Systems AG