Job
- Level
- Lead
- Location
- Holzgerlingen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you lead a dedicated team, coordinate client projects, and develop tailored solutions while continuously improving processes and quality standards.
Job Technologies
Your role in the team
- You combine technical understanding with leadership skills and enjoy successfully advancing people and projects? Then take on responsibility as a Group Leader (m/f/d) in technical consulting for a dedicated team as well as for exciting client projects – from client migrations and onboarding new clients to our solutions, to chargeable technical services.
- With your professional expertise and leadership qualities, you create orientation, develop your team further, and collaboratively shape sustainable customer solutions.
- You lead your team both technically and disciplinarily, creating a work environment characterized by trust, appreciation, and personal responsibility.
- With regular feedback, development, and employee discussions, you promote the professional and personal growth of your staff.
- You translate company and department goals into concrete tasks and, together with your team, ensure successful implementation.
- You plan resources and capacities proactively, coordinate task distribution, and ensure a structured onboarding of new employees.
- You analyze key figures, prepare reports, and derive measures for continuous improvement from them.
- In close collaboration with related departments, you regularly report to the management about developments and results.
- You continuously develop processes and quality standards and ensure compliance with the defined process workflows as well as agreed Service Levels (SLA) and Key Performance Indicators (KPI).
- You ensure high service quality through professional support of your team as well as the sustainable expansion of knowledge management.
- You actively contribute to strategic topics, cross-departmental projects, and the further development of our services.
- If necessary, you will represent the department management in your area of responsibility and actively contribute to the development of our company with your ideas.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed technical training or hold a degree - ideally related to IT or IT service management.
Qualifications
- Analytical thinking, a solution-oriented work approach, as well as clear and assertive communication at eye level, are among your strengths.
- Independent, structured, and customer-oriented work is a matter of course for you. You impress with organizational strength and a sense of responsibility.
- You are proficient in using common Microsoft Office applications as well as ticketing and IT service management systems in your daily work.
Experience
- You have several years of experience in leading employees and enjoy developing and supporting people.
- You bring professional experience in IT service, support, or consulting environments, as well as a strong understanding of customer-oriented service.
- Ideally, you have knowledge of IT service management as well as experience in handling KPIs and SLAs.
This text has been machine translated. Show original
What we offer
- After your onboarding, you will work 60% in our office in Holzgerlingen and can work up to 40% remotely from home.
- To ensure you settle in well with us, we take the time you need for a successful start – tailored individually to you and your responsibilities.
- In your first months, you will be accompanied by a mentor and a buddy. They will support you with technical questions, help you settle into the team, and are always available to offer advice and assistance.
- As a family-owned company, we value short decision-making processes, an open feedback culture, and a warm team spirit.
- Look forward to diverse tasks, exciting projects, and plenty of creative freedom. You will work in a motivated team that supports each other.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
solutio GmbH & Co. KG Zahnärztliche Software und Praxismanagement
The solutio GmbH & Co. KG has been successfully developing the practice management software charly for over 25 years, closely aligned with the everyday work of dentists. With around 130 "Solutians", the family-run medium-sized company supports over 3,300 dental practices and more than 27,000 licenses in five countries.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1992
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Culture
3.5Career Growth
3.0Engineering
2.8Workingconditions
4.0
Group Leader Technical Consulting
- Location
- Holzgerlingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
