Job
- Level
- Lead
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Holzgerlingen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead a dedicated team, coordinate client projects, and develop tailored solutions while continuously improving processes and quality standards.
Job Technologies
Your role in the team
- You combine technical understanding with leadership skills and enjoy successfully advancing people and projects? Then take on responsibility as a Group Leader (m/f/d) in technical consulting for a dedicated team as well as for exciting client projects – from client migrations and onboarding new clients to our solutions, to chargeable technical services.
- With your professional expertise and leadership qualities, you create orientation, develop your team further, and collaboratively shape sustainable customer solutions.
- You lead your team both technically and disciplinarily, creating a work environment characterized by trust, appreciation, and personal responsibility.
- With regular feedback, development, and employee discussions, you promote the professional and personal growth of your staff.
- You translate company and department goals into concrete tasks and, together with your team, ensure successful implementation.
- You plan resources and capacities proactively, coordinate task distribution, and ensure a structured onboarding of new employees.
- You analyze key figures, prepare reports, and derive measures for continuous improvement from them.
- In close collaboration with related departments, you regularly report to the management about developments and results.
- You continuously develop processes and quality standards and ensure compliance with the defined process workflows as well as agreed Service Levels (SLA) and Key Performance Indicators (KPI).
- You ensure high service quality through professional support of your team as well as the sustainable expansion of knowledge management.
- You actively contribute to strategic topics, cross-departmental projects, and the further development of our services.
- If necessary, you will represent the department management in your area of responsibility and actively contribute to the development of our company with your ideas.
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Our expectations of you
Education
- You have completed technical training or hold a degree - ideally related to IT or IT service management.
Qualifications
- Analytical thinking, a solution-oriented work approach, as well as clear and assertive communication at eye level, are among your strengths.
- Independent, structured, and customer-oriented work is a matter of course for you. You impress with organizational strength and a sense of responsibility.
- You are proficient in using common Microsoft Office applications as well as ticketing and IT service management systems in your daily work.
Experience
- You have several years of experience in leading employees and enjoy developing and supporting people.
- You bring professional experience in IT service, support, or consulting environments, as well as a strong understanding of customer-oriented service.
- Ideally, you have knowledge of IT service management as well as experience in handling KPIs and SLAs.
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What we offer
- After your onboarding, you will work 60% in our office in Holzgerlingen and can work up to 40% remotely from home.
- To ensure you settle in well with us, we take the time you need for a successful start – tailored individually to you and your responsibilities.
- In your first months, you will be accompanied by a mentor and a buddy. They will support you with technical questions, help you settle into the team, and are always available to offer advice and assistance.
- As a family-owned company, we value short decision-making processes, an open feedback culture, and a warm team spirit.
- Look forward to diverse tasks, exciting projects, and plenty of creative freedom. You will work in a motivated team that supports each other.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
solutio GmbH & Co. KG Zahnärztliche Software und Praxismanagement
The solutio GmbH & Co. KG has been successfully developing the practice management software charly for over 25 years, closely aligned with the everyday work of dentists. With around 130 "Solutians", the family-run medium-sized company supports over 3,300 dental practices and more than 27,000 licenses in five countries.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1992
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Culture
3.5Workingconditions
4.0Career Growth
3.0Engineering
2.8
Group Leader Technical Consulting
- Location
- Holzgerlingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
