Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
Your role in the team
- Ensuring operation in system environments.
- Ticket processing taking SLAs into account.
- Support and troubleshooting.
- Troubleshooting as part of 1st support.
- Ensuring customer communication (by phone, email, ticket) as well as regular status updates/documentation in the ticket system.
- Software maintenance, patch management.
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Our expectations of you
Education
- Successfully completed training, e.g. as an IT specialist, system integrator, system electronics technician, technical assistant for IT, call center agent, sales manager for dialogue marketing or comparable qualification or professional experience in IT customer support or professional experience in hotline operations.
Qualifications
- Basic knowledge of operating systems, office environments and mobile devices.
- Basic knowledge in routing and switching would be desirable.
- Flexibility in working hours Monday to Saturday between 6:00 a.m. and 8:00 p.m.
- Good written and spoken German skills, advanced English skills.
- Career changers and career starters are welcome!
Experience
- Experience in telephone support is desirable.
- Initial experience in IT support and in dealing with ticket systems is advantageous.
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
CANCOM SE
As a digital transformation partner, CANCOM accompanies companies into the digital future. We help our customers reduce the complexity of their IT and expand their business success through the use of state-of-the-art technology.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Consulting
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.3
Engineering
2.6Workingconditions
4.2Culture
3.6Career Growth
2.7
Service Desk Agent 1st Level IT Support
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
