Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.294 to 4.230€ gross/month
- Location
- Niederkassel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle requests and issues related to clients, mobile devices, and networks, manage endpoints, and support the technical setup for new employees.
Job Technologies
Your role in the team
- You handle incidents, problems, service requests, and general inquiries via phone and ticketing system in the areas of clients & peripherals, mobile devices, output systems, Windows operating systems, and standard software, network (Layer 1), as well as endpoint security & VPN, and process them independently or as part of a team until resolution.
- You are responsible for end-user device management within the Service Desk framework. As part of this responsibility, you will specifically handle the support of end devices such as clients, smartphones, and tablets, as well as assist employees throughout the entire device lifecycle.
- Setup, issuance, return, and management of end devices such as clients, smartphones, and tablets.
- Technical support for end devices in ongoing operation, including initial configuration, troubleshooting, and user support.
- Execution and coordination of the technical onboarding of new employees as well as the offboarding of departing employees regarding the necessary IT equipment (hardware).
- Management of asset management for end devices, including inventory control, warehouse management, and documentation of device movements.
- Independent commissioning of material supply in IT procurement, taking into account current inventory levels and foreseeable demand.
- Creation and maintenance of the knowledge database entries required for this task area.
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Our expectations of you
Education
- You have completed vocational training as an IT specialist (system integration or application development), IT systems management clerk, or digitalization management clerk, or another qualification with at least 3 years of training and several years of professional experience in IT support or service/help desk.
Qualifications
- You have very good German skills (at least C1).
- You possess a valid Class B driver's license and are willing to work at different locations within the district.
- Good English skills are an advantage.
- You are a service-oriented and communicative team player.
- You are cooperative but assertive when technical standards need to be maintained.
- You have a structured, solution-oriented, and service-oriented working style.
- You have an understanding of process-oriented work and are willing to adhere to and further develop defined workflows.
Experience
- You possess at least good knowledge of common IT systems, networks (1st-level support), applications, and standards (MS Windows, Office365, MDM, software distribution), and ideally already have experience in onboarding and offboarding clients. You are also willing to take responsibility for these tasks in the future.
- You have knowledge in software distribution (not packaging) and have initial experience in incident, problem, and service request management or are willing to familiarize yourself with these areas.
- You already have experience with common IT service management methods, especially supported by ITSM, ESM tools, or ticketing systems, or are willing to familiarize yourself with them.
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What we offer
- A permanent and crisis-proof employment contract with a salary depending on qualifications up to pay grade 8 TVöD-V, where the salary according to EG 7 currently ranges from 3,294.98 to 4,045.24 euros gross; the salary according to EG 8 currently ranges from 3,486.40 to 4,230.97 euros gross, along with a staff qualification allowance graded according to length of service.
- Flexible working hours, remote work, and a collegial working environment.
- Modern workplace with height-adjustable desks, modern technology, and IT equipment for mobile working.
- A diverse and exciting role in the growing and evolving IT environment of the city of Niederkassel.
- Attractive development and training opportunities within the department.
- Regular specialized training sessions, access to knowledge databases.
- Standardized Service Desk processes and tools.
- Company bike leasing after six months of employment.
- Annual special payment, performance-based compensation, and company pension scheme.
- Offers for corporate health management.
- 30 days of recreational leave with a 5-day workweek.
- The classification is carried out in accordance with the collective agreement regulations.
- Your professional experience will be gladly taken into account when assigning the experience level within the pay grade, as far as collective agreement regulations allow.
- For foreign degrees, the certificate evaluation must be submitted from the Central Office for Foreign Education (ZAB).
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Stadt Niederkassel
The city of Niederkassel is responsible for the administration of the city of the same name, located between Cologne and Bonn. It handles municipal tasks, provides citizen services, and manages central administrative areas for residents and local facilities.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Service desk agent
- Salary
- 3.294 to 4.230€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.219 to 2.729 € net/month · Tax class I
- Location
- Niederkassel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
