Job
- Level
- Experienced
- Location
- Brunswick, Laatzen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you coordinate communication with clients, advise them on IT solutions, and ensure their requirements align with the NOW IT GmbH service portfolio.
Job Technologies
Your role in the team
- To manage communication between NOW IT GmbH and the client.
- To fully support and advise the client from the requirement to the solution.
- Align the customer requirements with the service portfolio and resource capabilities of NOW IT GmbH, taking into account the specific requirements of the public sector.
- To contribute at all levels of the hierarchy to the maintenance of our customer relationships.
- Track your client's results-oriented assignments, measures, projects, and initiatives.
- Organize and coordinate the supervision of junior staff (students, trainees, and interns) in KC Customer and Service Management, as well as lead or participate in projects at NOW IT GmbH.
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Our expectations of you
Education
- Furthermore, you should have completed a Bachelor's or university degree in Computer Science or possess comparable knowledge and skills in the field of IT services.
Qualifications
- For us, your skills are the top priority. That is why there are diverse career paths at NOW IT GmbH. Most importantly, it is essential that you are knowledgeable in your area of expertise—especially in customer support and consulting.
- You possess a high level of customer and service orientation as a personal requirement.
- Confident and assured demeanor are as much your strengths as communication skills and negotiation prowess.
- A very good oral and written communication skills, high resilience, and willingness to undertake (including multi-day) business trips complete your profile.
Experience
- You also have basic business administration knowledge, possess foundational understanding of ITIL, IT contract law, processual comprehension, and have already gained initial experience in project management?
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What we offer
- 30 days of vacation
- Flexible working hours
- Targeted onboarding
- Mobile working
- Public Service
- Secure job
- Work-Life Balance
- Tariff-based remuneration
- Corporate Benefits
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
NOW IT GmbH
NOW IT GmbH is an established IT service provider specializing in the management of IT systems for the German Pension Insurance and optimizing IT infrastructures.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Account Manager Customer and Service Management
- Location
- Brunswick, Laatzen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
