Job
- Level
- Experienced
- Location
- Kehl
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 47.891 to 65.187€ gross/year
Job Summary
In this role, you will handle 1st- and 2nd-level support requests, assist users, install and administer client systems, and contribute to IT projects for the city and schools.
Job Technologies
Your role in the team
- User support / End-user support for all incoming inquiries (Service Desk) for the city and schools (1st-Level)
- Handling inquiries via phone, email, or in person
- Application and user support within the scope of Office IT directly at the workplace or remotely
- Installation, administration, and support of client systems and their peripherals based on MS Windows within the scope of client support (2nd level)
- Participation in the planning, procurement, and implementation of desktop infrastructure
- Coordination and collaboration in IT projects
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Our expectations of you
Education
- Completed training as an IT specialist or an equivalent qualification
Qualifications
- Knowledge in the installation and configuration of hardware and software, as well as experience with standard operating systems from Microsoft Windows and Microsoft Office products.
- Good general and technical understanding
- Good communication skills, customer service orientation, resilience, as well as an independent and structured way of working
- Class B driver's license
Experience
- Extensive knowledge and experience in the diverse areas of IT support
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What we offer
- Classification up to pay grade 9a TVöD, corresponding to an annual gross salary between €47,891.20 and €65,187.81.
- 30 days of vacation with the option to extend up to 33 days, additional days off on December 24th and 31st, as well as half a day off on your birthday
- Flexible working hours account and remote work
- Company pension scheme via the ZVK, asset-building benefits, annual bonus, and 'summer pay'
- Onboarding by your personal start mentor
- Regular professional and personal development and training opportunities, internal learning management platform
- Corporate Fitness (Urban Sports Club), Educational Offerings
- Corporate benefits, bike leasing, employee events
- Free parking and good transport connections
- Job ticket for using public transportation
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Job Locations
About Your Employer
Stadt Kehl
As a public administration institution in Kehl, the city is committed to the development and management of its community. Around 900 employees work here and benefit from a high level of job security and training opportunities.
Description
- Company Type
- Established Company
- Industry
- Public Service, Unions
IT specialist IT support
- Salary
- 47.891 to 65.187€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.31.208 to 40.184 € net/year · Tax class I
- Location
- Kehl
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
