Job
- Level
- Junior
- Location
- Stuttgart
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you analyze technical support inquiries, develop solutions, and communicate directly with customers while working with TypeScript, JavaScript, and databases.
Job Technologies
Your role in the team
- At Codeware, you work at the interface between clients, support, consulting, and software development. You understand technical requirements, analyze problems, and help ensure our software is reliably maintained and further developed in real-world applications.
- Your responsibilities include:
- Technical support for our clients through direct communication.
- Analysis and classification of support requests related to our software products.
- Work with TypeScript, JavaScript, and Lua.
- Working with SQL and NoSQL databases.
- Support with questions regarding Xactuell, Xactuell Server, and Cockpit.
- Reproduce, document, and understand technical issues.
- Development of minor adjustments, scripts, or solutions within the product context.
- Close collaboration with software development, consulting, and management.
- Translation of customer requirements into technical tasks and understandable feedback.
- Long-term: Responsibility for support topics, customer requirements, or technical subareas.
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Our expectations of you
Education
- A completed university degree or vocational training, e.g., in computer science, business informatics, media informatics, media management with a technical specialization, applied computer science in application development, or a comparable field.
- Work experience is welcome but not a requirement. If you have recently completed your studies or training and are looking for a technical role with a lot of product involvement and customer contact, you will fit in well with us.
Qualifications
- You need a solid technical foundation, but equally important are strong communication skills, diligence, and the ability to explain complex contexts clearly.
- What is important to us:
- Good knowledge of TypeScript and JavaScript.
- Knowledge of Lua or willingness to quickly familiarize yourself with Lua.
- Interest in Frontend, Backend, and technical system contexts.
- Technical understanding of software logic, data structures, and product contexts.
- A structured, reliable, and solution-oriented way of working.
- Enjoyment in analyzing technical problems and explaining them clearly.
- Very proficient German language skills, both spoken and written, for direct communication with clients and clear documentation of technical topics.
- Basic English skills for reading and writing technical information.
- Strong communication skills, patience, and a good sense for different conversational situations.
Experience
- You don't need to have years of professional experience yet. More important is that you have a solid technical foundation, enjoy working with people, and are eager to immerse yourself deeply in our products and customer requirements.
- Experience with SQL and NoSQL databases.
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What we offer
- A full-time position in technical support with long-term prospects.
- Entry is also possible immediately after studies or training.
- Work on real products used by customers.
- Fair compensation.
- Flexible working hours and flextime.
- Hybrid working generally possible.
- Personal onboarding and direct communication within the team.
- A fully equipped workstation with a PC in our office in Stuttgart.
- Coffee, water, and a kitchen on site.
- Insight into real client projects.
- Customer contact possible depending on the task, development, and interest.
- The opportunity to grow professionally and take on long-term responsibility.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
CODEWARE GmbH
CODEWARE GmbH, based in Stuttgart, has been developing software solutions that support professional publishing processes since 1995. The company assists businesses in efficiently automating and connecting data sources and content to enhance publications for print and digital media.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Software Support Engineer
- Location
- Stuttgart
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
