Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Ingolstadt
- Working Model
- Onsite
Your role in the team
- Acceptance of assigned IT/TK faults in the tool, review of the contract situation, fault elimination and its documentation
- Implementation of the agreed service levels in the area of responsibility, independent monitoring of ticket processing with regard to quality, quantity and SLA compliance
- Carrying out on-site activities within the framework of the IMACDs in the IT and telecommunications environment
- Maintenance and update of hardware and software products at the customer's workplace to maintain operational capability
- Installation, commissioning and update of client hardware and software including instruction at the customer workstation
- Cyclical participation in on-call duty
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Our expectations of you
Education
- Completed training as an IT system electronics technician, IT specialist in system integration or a comparable qualification
Qualifications
- Comprehensive knowledge of IT, especially operating systems, hardware, system solutions, local networks and telecommunications solutions
- Very good knowledge of ticket systems, knowledge databases, CMDB/asset management systems and IT processes
- Fluent German and good technical English skills
- Driving license class B
Experience
- At least three years of relevant professional experience in the IT and telecommunications environment
- Experience in project management for customer projects in the public sector or industrial environment
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Ingolstadt
Bayern
Germany
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Culture
3.7Engineering
2.7Workingconditions
4.4Career Growth
3.6
IT Techniker
- Location
- Ingolstadt
- Working Model
- Onsite
