Job
- Level
- Experienced
- Job Field
- BI, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Lübeck
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage SLA and service operations in the SAP environment, coordinate external providers, conduct performance analyses, and optimize service processes and license usage.
Job Technologies
Your role in the team
- In our ERP+ division, you are responsible as a Provider Manager for reliable and SLA-compliant operations and create transparency regarding service delivery.
- In this role, you will work closely with Controlling, Purchasing, Portfolio Management, and Product Owners.
- Coordination of multiple external service providers and vendors in the SAP environment.
- Strategic SLA and Service Management for internal clients and external suppliers, including KPI monitoring and ensuring service quality.
- Conducting Service Level Reviews, preparing management reports, and decision templates.
- Planning, ensuring, and transparency of IT budgets as well as supporting tenders and business cases.
- Designing and optimizing service processes and license utilization.
- Responsible for SAP support services, as well as coordinating and managing SAP Enterprise Support.
- Leading smaller projects/subprojects.
- Managing SAP accounts and interfaces to SAP (e.g., DSAG, SAP Marketplace).
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Our expectations of you
Education
- Successfully completed degree or equivalent.
Qualifications
- Knowledge of SAP Enterprise Support, the SAP Price List including license metrics; basic understanding of license management.
- Proficient in the relevant SM tools (SAP, SNOW, MS Office, SAP Analytics Cloud), ITIL certification is desirable.
- You have a strong network and build resilient relationships - internally (stakeholders) as well as externally (suppliers, partners, DSAG) - and maintain them sustainably.
- Fluent in English.
- As an organizational talent with strong communication skills, you quickly take on responsibility.
- At the same time, you keep the big picture in mind and make the necessary decisions.
Experience
- Job-related experience as a Provider and Service Manager in the SAP environment, as well as experience in budget planning and cost assessment, including dealing with multiple service providers and complex contractual structures.
- Advantage: Experience in project / product management.
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What we offer
- Mobile working within Germany is possible.
- Collaborative working in Lübeck: Anytime in our modern, bright workspaces - our "Home Port".
- Attractive pay according to the applicable collective agreement, including various special payments.
- 30 days of vacation entitlement plus company-regulated special leave days.
- Flexible working hours.
- Contributions to (occupational) retirement provision.
- Discounted employee shares.
- Individual onboarding and onboarding.
- Opportunities for professional development and coaching.
- Private leisure and further education programs.
- Company sports and prevention courses.
- Health center and fitness studio.
- On-site daycare and parent-child offices.
- Family service with 24/7 emergency hotline.
- Subsidized company restaurant.
- Good transport links & parking facilities.
- Attractive insurance benefits through our affiliated broker (Mapra Assekuranzkontor GmbH).
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Benefits
Work-Life-Integration
- 🏠Home Office
- 👔Textile Service
- 🏝Extra Holidays
- 🅿️Employee Parking Space
- 🚌Excellent Traffic Connections
- ⏸Educational Leave/Sabbatical
- ⏰Flexible Working Hours
More net
- 🚎Public Transport Allowance
- 🚙Company Car
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Drägerwerk AG & Co. KGaA
More than 300 employees all over the world leave our "Global IT Footprint". It doesn't matter where our IT teams are located. We work more closely together and create the best support for all business processes at Dräger today and in the future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Provider and Service Manager SAP
- Location
- Lübeck
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
