Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle 2nd and 3rd level support requests, perform IT infrastructure upgrades, and coordinate support with external providers to ensure smooth operation of our clients' IT systems.
Job Technologies
Your role in the team
- Provision of 2nd and 3rd level support for IT infrastructure and applications.
- Comprehensive analysis, troubleshooting, and resolution of IT issues and customer inquiries at our clients' sites or remotely from the Cologne office or home office, in close collaboration with the team.
- Consultation of users as well as needs-based training in the hardware and software technologies used.
- Coordination and support with external service providers and suppliers for IT-related requirements.
- Execution of IT infrastructure upgrades and migrations.
- Planning, configuration, and regular maintenance of servers, including virtualization environments.
- Documentation of system configurations, processes, and procedures.
- Support of our project team in the smooth commissioning of IT systems at our customers.
- Ensuring high customer satisfaction by adhering to our predefined and established service standards.
- Regular professional development and certification, independently and with the support of the company.
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Our expectations of you
Education
- Completed training in the IT field (IT systems electronics technician, IT specialist, or comparable qualification).
Qualifications
- Knowledge of the Microsoft environment (operating system, Office, etc.), IT Service Management (ITSM tools), as well as basic knowledge of telecommunications and network technologies.
- Strong communication skills and customer orientation.
- Team spirit, motivation, and initiative.
- Interested in and open to innovations in IT products and the industry.
- Class B driver's license.
Experience
- Professional experience in the above-mentioned field, ideally in the area of Microsoft 365 and Microsoft Azure.
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What we offer
- Hybrid work from the Cologne office in the countryside or from home.
- Flexible working hours with a focus on our core working hours.
- Roadmap for personal and professional development over the next few years.
- Commute: JobRad, Jobticket, Free parking.
- Practiced sustainability, among other things, through an electric vehicle fleet for client appointments, a digital office, and the CYBERDYNE Forest.
- Health & Nutrition: Team kitchen, meal subsidy with Mealmates, Urban Sports offer, partnership with DoQtor.
- Equipment: Modern working environment with up-to-date hardware, depending on the position the latest iPhone.
- ZEN: Idyllic location in the green, quiet area.
- Support with retirement planning.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Cyberdyne Informationstechnologie Gmbh
Cyberdyne Informationstechnologie GmbH, based in Cologne, is an experienced IT service provider specializing in tailored IT services for medium-sized companies. Since 1994, the company has been offering comprehensive solutions in the areas of IT security, cloud services, and managed services, employing around 50-60 staff as part of the Medialine Group.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT system administrator
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
